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~subject:"Customer satisfaction"
~subject:"E-commerce"
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Search: subject:"Relationship marketing"
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Subject
All
Customer satisfaction
E-commerce
Relationship marketing
26,093
Beziehungsmarketing
25,305
Consumer behaviour
8,871
Konsumentenverhalten
8,826
Kundenzufriedenheit
5,354
Service quality
3,898
Dienstleistungsqualität
3,875
Brand management
2,554
Markenführung
2,550
Deutschland
2,238
Germany
2,224
Theory
2,216
Theorie
2,212
Lieferantenmanagement
2,171
Supplier relationship management
2,171
Social Web
2,017
Social web
2,017
Brand image
1,876
Markenimage
1,872
Marketingmanagement
1,868
Marketing management
1,859
Electronic Commerce
1,680
Online-Marketing
1,566
Internet marketing
1,556
Kundenwert
1,473
Customer integration
1,449
Kundenintegration
1,449
Customer value
1,448
Vertrauen
1,363
Confidence
1,361
Einzelhandel
1,331
Retail trade
1,325
Brand
1,271
Markenartikel
1,256
Online retailing
1,226
Online-Handel
1,226
Customer service
1,135
Kundenservice
1,122
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Online availability
All
Undetermined
2,896
Free
1,069
Type of publication
All
Article
5,481
Book / Working Paper
1,129
Journal
7
Other
1
Type of publication (narrower categories)
All
Article in journal
4,959
Aufsatz in Zeitschrift
4,959
Aufsatz im Buch
450
Book section
450
Hochschulschrift
178
Graue Literatur
157
Non-commercial literature
157
Thesis
144
Arbeitspapier
96
Working Paper
96
Collection of articles of several authors
70
Sammelwerk
70
Aufsatzsammlung
62
Conference paper
54
Konferenzbeitrag
54
Case study
43
Fallstudie
43
research-article
39
Guidebook
20
Ratgeber
20
Konferenzschrift
12
Lehrbuch
12
Textbook
11
Conference proceedings
10
Handbook
10
Handbuch
10
Elektronischer Datenträger
7
Reprint
6
conceptual-paper
6
Bibliografie enthalten
4
Bibliography included
4
Glossar enthalten
4
Glossary included
4
Interview
4
Bibliografie
3
CD-ROM, DVD
3
Collection of articles written by one author
3
Sammlung
3
review-article
3
Festschrift
2
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English
6,036
German
582
French
3
Undetermined
2
Italian
1
Romanian
1
Author
All
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
17
Piller, Frank T.
16
Mittal, Vikas
15
Quach, Sara
15
Aksoy, Lerzan
14
Usman, Osly
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Loureiro, Sandra Maria Correia
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Thaichon, Park
12
Wirtz, Bernd W.
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
So, Kevin Kam Fung
11
Töpfer, Armin
11
Verhoef, Peter C.
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bauer, Hans H.
10
Blut, Markus
10
Bruhn, Manfred
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Schumann, Jan Hendrik
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
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Institution
All
Springer Fachmedien Wiesbaden
6
IGI Global
4
Bundesvereinigung Logistik
2
Harvard Graduate School of Business Administration
2
Kompetenzschwerpunkt E-Business
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Booz, Allen & Hamilton GmbH <Düsseldorf>
1
Conference Board
1
Deutsche Bank <Frankfurt am Main> / Research
1
Deutsche Tagung zu Mass Customization <2, 2000, Frankfurt, Main>
1
Deutscher Logistik-Kongress <17, 2000, Berlin>
1
Deutscher Logistik-Kongress <18, 2001, Berlin>
1
Deutsches Seminar für Fremdenverkehr Berlin
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
European Marketing Academy
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Organisation for Economic Co-operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Saarbrücker Arbeitstagung <20, 1999, Saarbrücken>
1
Salzburg Research Forschungsgesellschaft
1
Seminar für Führungskräfte <2000, Berlin>
1
SwissICT, Schweizerischer Verband der Informations- und Kommunikationstechnologie
1
Tartu Ülikool
1
Technische Universität Dresden
1
The Wharton Financial Institutions Center
1
Universität St. Gallen
1
Walter de Gruyter GmbH & Co. KG
1
ebrary, Inc
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
276
Journal of business research : JBR
165
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
71
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
61
Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of electronic customer relationship management : IJECRM
56
Tourism management : research, policies, practice
54
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
51
Asia Pacific journal of marketing and logistics
45
Journal of strategic marketing
45
The journal of business & industrial marketing
45
Journal of service research : JSR
44
Service business
44
Services marketing quarterly
43
Journal of service management
42
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
International journal of business information systems : IJBIS
31
Journal of retailing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of marketing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of internet marketing and advertising : IJIMA
29
Journal of service research
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Total quality management & business excellence
26
Marketing intelligence & planning
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
The international review of retail, distribution and consumer research
24
more ...
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Source
All
ECONIS (ZBW)
6,564
Other ZBW resources
51
BASE
1
EconStor
1
RePEc
1
Showing
1
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10
of
6,618
Sort
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date (oldest first)
1
Exploring the importance of building strong customer relationships
Seturi, Maia
- In:
Technology audit and production reserves
1
(
2024
)
4/75
,
pp. 33-37
Persistent link: https://www.econbiz.de/10014507363
Saved in:
2
The impact of corporate image and
relationship
marketing
on customer loyalty in mediated customer satisfaction at SMEs
Sa'adah, Vina Ulfatus
;
Mugiono
;
Susilowati, Christin
-
2023
Persistent link: https://www.econbiz.de/10014420264
Saved in:
3
A framework for relationships in ecommerce websites
Ghandour, Ahmad
;
Parackal, Mathew
;
Deans, Kenneth R.
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015050829
Saved in:
4
Subjective biology : how perceived fecundity influences relationship satisfaction and stability
Büyükkececi, Zafer
;
Kühn, Mine
;
Håberg, Siri Eldevik
; …
-
2024
Persistent link: https://www.econbiz.de/10014562998
Saved in:
5
B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke
;
Kim, Hak-Seon
;
Tao, Shuting
- In:
Service science
16
(
2024
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
Saved in:
6
New sports stadia for Africa? : the impact of sportscape features on attendance intentions in sub-Saharan African club football
Quansah, Tommy Kweku
- In:
European Sport management quarterly : ESMQ
24
(
2024
)
2
,
pp. 404-427
Persistent link: https://www.econbiz.de/10014564376
Saved in:
7
Fintech failure : examining B2B and B2C solutions for two-sided platform adoption
Kankanhalli, Shreya
;
Anderson, Stephen J.
;
Iacovone, …
-
2024
Persistent link: https://www.econbiz.de/10014505981
Saved in:
8
A two-stage business analytics approach to perform behavioural and geographic customer segmentation using e-commerce delivery data
Griva, Anastasia
;
Zampou, Eleni
;
Stavrou, Vasilis
; …
- In:
Journal of decision systems
33
(
2024
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10014511925
Saved in:
9
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
10
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
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