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~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Internet"
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Search: subject_exact:"Word of mouth"
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Customer satisfaction
Germany
Internet
Viral marketing
4,701
Virales Marketing
4,698
Consumer behaviour
2,632
Konsumentenverhalten
2,632
Social Web
2,124
Social web
2,124
Online-Marketing
1,689
Internet marketing
1,688
Online retailing
845
Online-Handel
845
Beziehungsmarketing
669
Relationship marketing
669
Kundenzufriedenheit
582
Electronic Commerce
458
E-commerce
451
Brand image
410
Markenimage
410
Brand management
403
Markenführung
403
Service quality
372
Dienstleistungsqualität
371
Personalization
264
Personalisierung
262
word of mouth
262
Advertising effects
258
Werbewirkung
258
Soziales Netzwerk
256
Social network
247
social media
247
Confidence
246
Vertrauen
245
Word-of-mouth
228
Hotel industry
222
Hotellerie
222
Social media
222
Emotion
213
Data Mining
210
Data mining
210
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109
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689
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Graue Literatur
28
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22
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22
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21
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791
German
72
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5
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Bilgihan, Anil
6
Lee, Jungmin
6
Luca, Michael
6
Balaji, M. S.
5
Jin, Ginger Zhe
5
Dai, Weijia
4
Filieri, Raffaele
4
Law, Chun Hung Roberts
4
Liu, Chih-Hsing
4
Liu, Yong
4
Loureiro, Sandra Maria Correia
4
Akbari, Mohsen
3
Bradley, Graham L.
3
Camilleri, Mark Anthony
3
Casidy, Riza
3
Fernandes, Teresa
3
Gil Saura, Irene
3
Han, Heesup
3
Hsu, Maxwell K.
3
Jayawardhena, Chanaka
3
Karjaluoto, Heikki
3
Kim, Jong Min
3
Lambrecht, Anja
3
Lassar, Walfried M.
3
Li, Hengyun
3
Li, Hongxiu
3
Liang, Sai
3
Loginova, Oksana
3
Mantovani, Andrea
3
Mariani, Marcello M.
3
Moliner-Velázquez, Beatriz
3
Narayan, Vishal
3
Ranaweera, Chatura
3
Román, Sergio
3
Roy, Gobinda
3
Roy, Sanjit
3
Schmitt, Philipp
3
Sivadas, Eugene
3
Skiera, Bernd
3
Sparks, Beverley A.
3
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Deutscher Dialogmarketing Verband
9
Springer Fachmedien Wiesbaden
5
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Academy of Marketing
1
Berliner Wissenschafts-Verlag
1
BusinessVillage GmbH
1
Frankfurt School Verlag GmbH
1
Friedrich-Schiller-Universität Jena
1
Information Resources Management Association
1
Tagung Plattformen - Geschäftsmodelle und Verträge <2017, Bayreuth>
1
Technische Universität Dresden
1
Universität Bayreuth
1
Université Paris-Dauphine (Paris IX)
1
Verbraucherpolitik von unten <Veranstaltung> <2019, Berlin>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <10., 2015, Fulda>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <5, 2010, Offenburg>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <6, 2011, Frankfurt am Main>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <7, 2012, Stuttgart>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <8, 2013, Hamburg>
1
Wissenschaftlicher Interdisziplinärer Kongress für Dialogmarketing <9., 2014, Mainz>
1
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Published in...
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Journal of retailing and consumer services
42
Journal of business research : JBR
26
International journal of hospitality management
25
Tourism management : research, policies, practice
19
Journal of hospitality marketing & management
18
Journal of travel and tourism marketing
16
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Psychology & marketing
11
Cogent business & management
10
The journal of services marketing
10
European journal of marketing : EJM
8
Information systems research : ISR
8
Marketing letters : a journal of research in marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
SpringerLink / Bücher
8
International journal of advertising : the quarterly review of marketing communications
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of management information systems : JMIS
7
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of internet marketing and advertising : IJIMA
6
Journal of service management
6
Journal of service research : JSR
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
International journal of retail and distribution management
5
Journal of electronic commerce research : JECR
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of internet commerce
5
Journal of marketing
5
Journal of marketing communications
5
Services marketing quarterly
5
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of leisure and tourism marketing : IJLTM
4
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Source
All
ECONIS (ZBW)
856
RePEc
5
EconStor
2
Other ZBW resources
1
Showing
31
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40
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864
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31
The effect of subjectivity and objectivity in online reviews : a convolutional neural network approach
Park, Sang Kyu
;
Song, Taikgun
;
Sela, Aner
- In:
Journal of consumer psychology : JCP ; the official …
33
(
2023
)
4
,
pp. 701-713
Persistent link: https://www.econbiz.de/10014370575
Saved in:
32
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
33
Does shopping values influence consumers' well-being : empirical evidence from e-retail
Dogra, Nikhil
;
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of retail and distribution management
51
(
2023
)
12
,
pp. 1698-1718
Persistent link: https://www.econbiz.de/10014484178
Saved in:
34
Effects of e-marketplaces brand trust on repurchasing intention and WOM : are they reinforced by consumers' online shopping experience?
Santi, Pedro Victor de
;
Carneiro-da-Cunha, Julio Araujo
; …
- In:
International journal of internet marketing and …
19
(
2023
)
1/2
,
pp. 100-121
Persistent link: https://www.econbiz.de/10014340166
Saved in:
35
Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Seo, …
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 639-652
Persistent link: https://www.econbiz.de/10014447620
Saved in:
36
Comparison of customer reviews for local and chain restaurants : multilevel approach to Google reviews data
Yalcinkaya, Beril
;
Just, David
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10014229650
Saved in:
37
Islamic bank customer satisfaction, trust, loyalty and word of mouth : the CREATOR model
Khan, Sadia Mehfooz
;
Ali, Muhammad
;
Puah, Chin-Hong
; …
- In:
Journal of Islamic accounting and business research
14
(
2023
)
5
,
pp. 740-766
Persistent link: https://www.econbiz.de/10014313138
Saved in:
38
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
39
Do customer ratings influence consumers who have already experienced a product? : how memory reconstruction and conformity can reshape product evaluations and perceptions
Colliander, Jonas
;
Dahlén, Micael
;
Thorbjørnsen, Helge
- In:
Journal of advertising research
63
(
2023
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10014283791
Saved in:
40
The influence of university brand image, satisfaction, and university identification on alumni WOM intentions
Schlesinger, Walesska
;
Cervera-Taulet, Amparo
;
Wymer, Walter
- In:
Journal of marketing for higher education
33
(
2023
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014286201
Saved in:
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