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~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
~subject:"Social network"
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Customer satisfaction
Konsumentenverhalten
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Sales behaviour
210
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Duflo, Esther
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5
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2
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1
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1
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Journal of marketing theory and practice : JMTP
4
Psychology & marketing
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Marketing letters : a journal of research in marketing
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1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
American economic journal : a journal of the American Economic Association
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Arbeitspapiere zum Tätigkeitsfeld Risikomanagement und Versicherung
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Facetten des Konsumenten- und Käuferverhaltens in Theorie und Praxis
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Forum Marketing
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Frontiers of business research in China : selected publications from Chinese universities
1
Gabler Research / Forum Marketing
1
International journal of hospitality management
1
Journal of customer behaviour
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Legends in consumer behavior
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
Massachusetts Institute of Technology Department of Economics working paper series : working paper
1
NBER Working Paper
1
NBER working paper series
1
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
1
Research
1
Schriften aus dem Institut für Angewandte Wirtschaftswissenschaften, Kooperations- und Weiterbildungspartner der Hochschule Niederrhein
1
Schriftenreihe der Fakultät für Wirtschaft der Dualen Hochschule Baden-Württemberg Ravensburg
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Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
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Stakeholder im Fokus : Management-Ansätze für Messeveranstalter
1
The journal of personal selling & sales management : JPSSM
1
Wiener Beiträge zur betriebswirtschaftlichen Versicherungswissenschaft
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Working paper / National Bureau of Economic Research, Inc.
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1
Cancel the deal? : an experimental study on the exploitation of irrational consumers
Cappelen, Alexander W.
;
Meissner, Stefan
;
Tungodden, Bertil
-
2023
Persistent link: https://www.econbiz.de/10014297051
Saved in:
2
Kundenreaktionen auf das nonverbal dominante Verhalten von Verkaufs- und Servicepersonal unter Berücksichtigung der fundamentalen Dimensionen sozialer Kognitionen
Holm, Mirjam
-
2018
Persistent link: https://www.econbiz.de/10011874792
Saved in:
3
The roles of consumer entitlement, persuasion knowledge, and perceived product knowledge on perceptions of sales pressure
Zboja, James J.
;
Brudvig, Susan
;
Laird, Mary Dana
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
4
,
pp. 435-447
Persistent link: https://www.econbiz.de/10012607669
Saved in:
4
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
5
Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
Saved in:
6
A wearable sales assistant : capturing dynamic nonverbal communication behaviors using sensor technology
Pauser, Sandra
;
Wagner, Udo
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
1
,
pp. 13-25
Persistent link: https://www.econbiz.de/10012016695
Saved in:
7
Harnessing internal support to enhance customer relationships : the role of networking, helping, and allocentrism
Bradford, Kevin Duane
;
Liu, Yongmei
;
Shi, Yuying
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 140-158
Persistent link: https://www.econbiz.de/10012181613
Saved in:
8
Cross-Selling : eine empirische Betrachtung der Einflussfaktoren und Erfolgsmessung
Böhler, Sina
-
2019
-
[1. Auflage] 2019
Persistent link: https://www.econbiz.de/10011965694
Saved in:
9
Gossip: identifying central individuals in a social network
Banerjee, Abhijit V.
;
Chandrasekhar, Arun
;
Duflo, Esther
; …
-
2014
Persistent link: https://www.econbiz.de/10010443002
Saved in:
10
Gossip : identifying central individuals in a social network
Duflo, Esther
;
Banerjee, Abhijit V.
;
Chandrasekhar, Arun G.
-
2014
Persistent link: https://www.econbiz.de/10010412511
Saved in:
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