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~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
~type_genre:"Case study"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
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Service quality
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management : research, policies, practice
2
Benchmarking : an international journal ; BIJ
1
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1
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1
International journal of business innovation and research
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Journal of accounting and public policy
1
Journal of air transport management
1
Journal of retailing and consumer services
1
Journal of transport economics and policy
1
Journal of travel and tourism marketing
1
Management research review
1
Online banking security measures and data protection
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Services marketing cases in emerging markets : an asian perspective
1
Strategic change : SC ; briefings in entrepreneurial finance
1
Systems thinking : from heresy to practice ; public and private sector studies
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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1
Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study
Ray, Nilanjan
- In:
Online banking security measures and data protection
,
(pp. 58-68)
.
2017
Persistent link: https://www.econbiz.de/10011610405
Saved in:
2
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
3
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
4
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
7
Investigating customer satisfaction dimensions with service quality of online auctions : an empirical investigation of e-Bay
Papaioannou, Eugenia
;
Assimakopoulos, Costas
; …
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 313-330
Persistent link: https://www.econbiz.de/10009742906
Saved in:
8
THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.
;
Lee, Louisa Y. S.
;
Wong, Alan
; …
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
Saved in:
9
Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
Saved in:
10
Attendees' perspectives on the service quality of an exhibition organizer : a case study of a tourism exhibition
Chen, Yu-fen
;
Mo, Huai-en
- In:
Tourism management perspectives : TMP
1
(
2012
),
pp. 28-33
Persistent link: https://www.econbiz.de/10009704387
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