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~subject:"Dienstleistung"
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Dienstleistung
Customer integration
3,830
Kundenintegration
3,816
Beziehungsmarketing
1,398
Relationship marketing
1,396
Betriebliche Wertschöpfung
966
Value creation
966
Innovationsmanagement
932
Innovation management
927
Consumer behaviour
877
Konsumentenverhalten
877
Social Web
833
Social web
833
Innovation
775
Produktentwicklung
598
New product development
574
Brand management
340
Internet marketing
340
Markenführung
340
Online-Marketing
340
Dienstleistungsqualität
330
Service quality
330
Value co-creation
306
Service-Dominant Logic
301
Service-dominant logic
301
Kundenwert
299
Customer satisfaction
298
Kundenzufriedenheit
298
Customer value
297
Lieferantenmanagement
260
Supplier relationship management
260
Co-creation
249
Brand image
183
Markenimage
183
Deutschland
182
Germany
180
Services
178
Viral marketing
174
Virales Marketing
174
value co-creation
161
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92
Free
17
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Article
166
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34
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Article in journal
143
Aufsatz in Zeitschrift
143
Aufsatz im Buch
23
Book section
23
Hochschulschrift
15
Thesis
9
Collection of articles of several authors
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Sammelwerk
8
Aufsatzsammlung
5
Case study
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Graue Literatur
3
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2
Handbuch
2
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2
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2
Textbook
2
Arbeitspapier
1
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1
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1
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1
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1
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1
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English
171
German
31
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Edvardsson, Bo
7
Witell, Lars
5
Jaakkola, Elina
4
Kristensson, Per
4
Oliveira, Pedro
4
Bruhn, Manfred
3
Büttgen, Marion
3
Carrubbo, Luca
3
Chen, Ja-Shen
3
Fließ, Sabine
3
Grönroos, Christian
3
Gustafsson, Anders
3
Helkkula, Anu
3
Polese, Francesco
3
Sundbo, Jon
3
Vargo, Stephen L.
3
Aarikka-Stenroos, Leena
2
Akaka, Melissa Archpru
2
Barrios, Andrés
2
Brodie, Roderick J.
2
Canhão, Helena
2
Carbonell, Pilar
2
Chou, Cindy Yunhsin
2
Furrer, Olivier
2
Gummerus, Johanna
2
Handrich, Matthias
2
Heidenreich, Sven
2
Hippel, Eric von
2
Jonas, Julia M.
2
Lusch, Robert F.
2
López Sánchez, José Ángel
2
Makkonen, Hannu
2
Megaro, Antonietta
2
Pervan, Simon J.
2
Reichwald, Ralf
2
Reynoso, Javier
2
Rubalcaba-Bermejo, Luis
2
Santos Vijande, María Leticia
2
Schaarschmidt, Mario
2
Schäfer, Adrienne
2
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Springer Fachmedien Wiesbaden
2
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
ICServ <5., 2017, Wien>
1
Technische Universität Ilmenau
1
Universität Bayreuth / Rechts- und Wirtschaftswissenschaftliche Fakultät
1
Verlag Dr. Kovač
1
Published in...
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The journal of services marketing
15
Journal of service management
12
Journal of business research : JBR
10
Journal of service research : JSR
6
SpringerLink / Bücher
5
The service industries journal
5
Journal of retailing and consumer services
4
Forum Dienstleistungsmanagement
3
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
International journal of services and operations management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Service business
3
Services marketing quarterly
3
European journal of marketing
2
European journal of marketing : EJM
2
Fokus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International review on public and non-profit marketing
2
Journal of business market management : JBM
2
Public management review
2
Research
2
Schriftenreihe innovatives Dienstleistungsmanagement
2
Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
The science of service systems
2
Wissenschaft & Praxis
2
Chinese management studies
1
Creativity and innovation management
1
Die frühe Innovationsphase : Methoden und Strategien für die Vorentwicklung
1
Dienstleistungscontrolling
1
Economics of innovation and new technology
1
Economies et sociétés ; 47,3/4
1
Edward Elgar E-Book Archive
1
Elgar original reference
1
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ECONIS (ZBW)
200
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis
;
Deschryvere, Matthias
- In:
Economics of innovation and new technology
32
(
2023
)
7
,
pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
Saved in:
4
Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas
-
2021
Persistent link: https://www.econbiz.de/10012653558
Saved in:
7
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
8
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
9
Service innovation insights in the grocery retail service ecosystem
Hysa, Xhimi
;
Carrubbo, Luca
;
Iandolo, Francesca
; …
- In:
International journal of services and standards : IJSS
13
(
2023
)
3/4
,
pp. 221-243
Persistent link: https://www.econbiz.de/10014430211
Saved in:
10
The roles of employee-employee collaboration and employee-customer collaboration in fitness service innovation : a comparison of frontline and non-frontline employees
Wang, Fong Jia
;
Chiu, Weisheng
;
Tseng, Kuo-Feng
;
Cho, Heetae
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 793-813
Persistent link: https://www.econbiz.de/10014377685
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