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~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
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Search: "Qu, Hailin"
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Dienstleistungsqualität
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Consumer behaviour
23
Hotel industry
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Hotellerie
18
China
17
Beziehungsmarketing
16
Relationship marketing
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28
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Qu, Hailin
28
Kim, Haemi
3
Im, Jinyoung
2
Kim, Miyoung
2
Lin, Derong
2
Ma, Emily
2
Song, Jahyun
2
Wang, Yao-Chin
2
Ali Eliwa, Rasha
1
Beck, Jeffrey A.
1
Boo, Soyoung
1
Cai, Ruiying
1
Chen, Yong
1
Cui, Feng
1
Ding, Yuxin
1
Im, Holly Hyunjung
1
Kim, Dong Jin
1
Kim, Lisa Hyunjung
1
Kim, Yumi Park
1
Ksu, Maxwell K.
1
Lee, Hyangjung
1
Lee, Louisa Yee-Sum
1
Li, Shuhao
1
Li, Xiang
1
Lin, Bishu
1
Lin, Yuxia
1
Liu, Jing
1
Lo, Ada
1
Lo, Ada S.
1
Ma, Emily Jintao
1
Mahasuweerachai, Patcharaporn
1
Park, Yumi
1
Shi, Zhao
1
Sun, Lucia Bongran
1
Tavitiyaman, Pimtong
1
Tsang, Nelson K. F.
1
Wang, Chunyang
1
Washburn, Isaac
1
Wei, Min
1
Wu, Wenjin
1
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International journal of hospitality management
9
Journal of travel and tourism marketing
6
International journal of contemporary hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
28
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1
It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun
;
Qu, Hailin
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
Saved in:
2
Benign (malicious) envy and conspicuous travel consumption intention : mediating effects of self-enhancement and self-control
Ding, Yuxin
;
Wu, Wenjin
;
Lin, Yuxia
;
Lin, Bishu
;
Qu, Hailin
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
7
,
pp. 1761-1775
Persistent link: https://www.econbiz.de/10015056385
Saved in:
3
Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao
;
Wang, Yao-Chin
;
Qu, Hailin
- In:
The Cornell hospitality quarterly
63
(
2022
)
3
,
pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
Saved in:
4
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
5
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
6
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
7
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
8
The formation of sub-brand love and corporate brand love in hotel brand portfolios
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
- In:
International journal of hospitality management
77
(
2019
),
pp. 375-384
Persistent link: https://www.econbiz.de/10011988651
Saved in:
9
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
10
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
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