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~subject:"Electronic Commerce"
~type_genre:"Aufsatz im Buch"
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Search: subject_exact:"After-Sales-Management"
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Subject
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Electronic Commerce
Customer service
436
Kundenservice
436
Deutschland
111
Germany
111
Beziehungsmarketing
90
Relationship marketing
90
Theorie
64
Theory
64
Dienstleistungsqualität
52
Service quality
52
Bundling strategy
48
Leistungsbündel
48
Customer satisfaction
38
Kundenzufriedenheit
38
Consumer behaviour
32
Konsumentenverhalten
32
Call centre
19
Callcenter
19
Dienstleistungssektor
17
Service industry
17
Automotive services industry
16
Kfz-Gewerbe
16
Marketing management
16
Marketingmanagement
16
E-commerce
14
Beschwerdemanagement
13
Business process management
13
Complaint management
13
Emotion
13
Lieferantenmanagement
13
Prozessmanagement
13
Supplier relationship management
13
Dienstleistungsmanagement
12
Service management
12
Betriebliche Wertschöpfung
11
Computerized method
11
Computerunterstützung
11
Innovation
11
Machinery industry
11
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1
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1
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Article
14
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Aufsatz im Buch
Article in journal
69
Aufsatz in Zeitschrift
69
Hochschulschrift
17
Graue Literatur
16
Non-commercial literature
16
Thesis
15
Book section
14
Collection of articles of several authors
11
Sammelwerk
11
Arbeitspapier
10
Working Paper
10
Konferenzschrift
7
Aufsatzsammlung
4
Case study
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudie
2
Sammlung
2
Bibliografie enthalten
1
Bibliography included
1
Conference paper
1
Dissertation u.a. Prüfungsschriften
1
Elektronischer Datenträger
1
Forschungsbericht
1
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1
Konferenzbeitrag
1
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English
10
German
4
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Andriankaja, Dina
1
Dhawan, Abhinav
1
Durand, Bruno
1
Durbin, Stephen D.
1
Gedeon, Zuzana
1
González-Feliu, Jesús
1
Hays, Tom
1
Heinonen, Kristina
1
Huther, Andreas
1
Häring, Julia
1
Höck, Michael
1
Keskinocak, Pınar
1
Kim, Young-gul
1
Krallmann, Hermann
1
Legner, Christine
1
Malcome de López, Virginia
1
Mathur, Rajiv
1
Park, Chung-Hoon
1
Reitwiesner, Bernd
1
Richter, J. Neal
1
Rodriguez, Tina
1
Schneider, Jochen
1
Sharma, Piyush
1
Stracke, Tim
1
Vasudeva, Savdeep
1
Warner, Doug
1
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Published in...
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E-commerce trends for organizational advancement : new applications and methods
2
Applications of supply chain management and e-commerce research
1
Contemporary research in e-branding
1
Electronic Business und Mobile Business : Ansätze, Konzepte und Geschäftsmodelle
1
Environmental issues in supply chain management : new trends and applications
1
Leitfaden Online-Marketing ; [Bd. 1]
1
Logistics onLine : 17. Deutscher Logistik-Kongress, 18. - 20. 10. 2000, Berlin ; Dokumentation
1
Organizational data mining : leveraging enterprise data resources for optimal performance
1
Strategies and tools for managing connected consumers
1
Web technologies for commerce and services online
1
Workshop on the Economics of Information and Network Industries : August 29-30, 2003 Kiel Institute for World Economics
1
e-Finance : innovative Problemlösungen für Informationssysteme in der Finanzwirtschaft ; mit 26 Tabellen
1
www.musikverkaufen.de : die digitale Musikwirtschaft
1
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ECONIS (ZBW)
14
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1
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14
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date (oldest first)
1
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
2
Challenges in last-mile e-grocery urban distribution : have new B2C trends a positive impact on the environment?
González-Feliu, Jesús
;
Durand, Bruno
;
Andriankaja, Dina
- In:
Environmental issues in supply chain management : new …
,
(pp. 251-266)
.
2012
Persistent link: https://www.econbiz.de/10009569533
Saved in:
3
Different prices for identical products? : Market efficiency and retailer strategies in B2C e-commerce
Häring, Julia
(
contributor
)
- In:
Workshop on the Economics of Information and Network …
,
(pp. 1-22)
.
2003
Persistent link: https://www.econbiz.de/10001785408
Saved in:
4
The role of digital service encounters on customers' perceptions of companies
Heinonen, Kristina
- In:
E-commerce trends for organizational advancement : new …
,
(pp. 88-97)
.
2010
Persistent link: https://www.econbiz.de/10003917799
Saved in:
5
The evolving portfolio of business-to-business e-services : service and channel innovation
Legner, Christine
- In:
E-commerce trends for organizational advancement : new …
,
(pp. 203-224)
.
2010
Persistent link: https://www.econbiz.de/10003918202
Saved in:
6
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
7
The effect of information satisfaction and relational benefit on consumer's online shopping site commitment
Park, Chung-Hoon
;
Kim, Young-gul
- In:
Web technologies for commerce and services online
,
(pp. 149-169)
.
2008
Persistent link: https://www.econbiz.de/10003634210
Saved in:
8
Das Internet wird persönlich : Musikempfehlungssysteme und ihre Anwendung
Rodriguez, Tina
- In:
www.musikverkaufen.de : die digitale Musikwirtschaft
,
(pp. 192-209)
.
2007
Persistent link: https://www.econbiz.de/10003591859
Saved in:
9
Beratungssysteme im Internet
Stracke, Tim
-
2007
Persistent link: https://www.econbiz.de/10003551990
Saved in:
10
Strategies and challenges of Internet grocery retailing logistics
Hays, Tom
;
Keskinocak, Pınar
;
Malcome de López, Virginia
- In:
Applications of supply chain management and e-commerce …
,
(pp. 217-252)
.
2005
Persistent link: https://www.econbiz.de/10002996972
Saved in:
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