//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Großbritannien"
~subject:"Innovation"
~subject:"Messung"
~type_genre:"Case study"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Großbritannien
Innovation
Messung
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
USA
16
United States
16
Deutschland
15
Germany
15
Customer service
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
Dienstleistung
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Krankenhaus
8
Service industry
8
Services marketing
8
United Kingdom
8
Hospital
7
Measurement
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
18
Book / Working Paper
2
Type of publication (narrower categories)
All
Case study
Article in journal
811
Aufsatz in Zeitschrift
811
Graue Literatur
151
Non-commercial literature
151
Working Paper
142
Arbeitspapier
131
Aufsatz im Buch
77
Book section
77
Hochschulschrift
41
Thesis
35
Fallstudie
20
Collection of articles of several authors
12
Sammelwerk
12
Conference paper
11
Konferenzbeitrag
11
Aufsatzsammlung
6
Konferenzschrift
6
Bibliografie enthalten
5
Bibliography included
5
Conference proceedings
4
Amtsdruckschrift
3
Government document
3
Collection of articles written by one author
2
Forschungsbericht
2
Mehrbändiges Werk
2
Multi-volume publication
2
Reprint
2
Sammlung
2
Advisory report
1
Amtliche Publikation
1
Gutachten
1
Interview
1
Mikroform
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
16
German
4
Author
All
Aquilina, Matteo
1
Aziz, Nisar Ahmed
1
Berresheim, Patrick
1
Bravo Sánchez, Carlos
1
Bungay Stanier, Michael
1
Corradini, Flavio
1
Ding, Rong
1
Egg, Gerrit
1
Fless, Kristin
1
Gray, Edward H.
1
Gray, Irwin
1
Hilton, Julie
1
Horbel, Chris
1
Hsieh, Ling-Feng
1
Iacobucci, Dawn
1
Jia, Yuping
1
Kilibarda, Milorad
1
Lin, Li-Hung
1
Lin, Yi-Yin
1
Longbottom, David
1
Maguire, Stuart
1
Nicolajsen, Hanne Westh
1
Ojiako, Udechukwu
1
Orr, Dominic James
1
Polzonetti, Alberto
1
Popp, Bastian
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Re, Barbara
1
Rezai, Fariborz
1
Scholz, Michael
1
Scupola, Ada
1
Shahin, Arash
1
Sparrow, John
1
Speicher, Nadine
1
Türk, Brigitte
1
Vidović, Milorad
1
Woratschek, Herbert
1
Yang, Ching-Chow
1
Ying, Xia-zheng
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Cases on managing e-services
1
Corporate brand and corporate reputation
1
International journal of business innovation and research
1
International journal of services and operations management
1
Journal of accounting and public policy
1
Journal of electronic commerce research : JECR
1
Journal of transport economics and policy
1
Marketing through minefields
1
Quality management journal : QMJ
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
Systems thinking : from heresy to practice ; public and private sector studies
1
The journal of business & industrial marketing
1
The service industries journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
20
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Measuring the quality of logistic service as an element of the logistics provider offering
Kilibarda, Milorad
;
Zečević, Slobodan
;
Vidović, Milorad
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1345-1361
Persistent link: https://www.econbiz.de/10009687495
Saved in:
3
Measuring service quality in online luxury goods retailing
Türk, Brigitte
;
Scholz, Michael
;
Berresheim, Patrick
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
1
,
pp. 88-103
Persistent link: https://www.econbiz.de/10009565314
Saved in:
4
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
5
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
6
Real service improvement : an empirical investigation of service improvement initiatives within a UK bank
Longbottom, David
;
Hilton, Julie
;
Ying, Xia-zheng
- In:
Systems thinking : from heresy to practice ; public and …
,
(pp. 177-198)
.
2011
Persistent link: https://www.econbiz.de/10008811150
Saved in:
7
Quantity de-restriction in the taxi market : results from English case studies
Aquilina, Matteo
- In:
Journal of transport economics and policy
45
(
2011
)
2
,
pp. 179-195
Persistent link: https://www.econbiz.de/10009130944
Saved in:
8
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
9
Investigating issues and challenges for customer involvement in business services innovation
Nicolajsen, Hanne Westh
;
Scupola, Ada
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 368-376
Persistent link: https://www.econbiz.de/10009272392
Saved in:
10
Die Finanzierungsmethodik im englischen Universitätssektor : eine verfahrensanalytische Untersuchung ihrer Implikationen und Folgen
Orr, Dominic James
(
contributor
)
-
2001
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001639705
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->