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~subject:"Hospital"
~subject:"Hotellerie"
~type_genre:"Case study"
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Search: "Dienstleistungsqualität"
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Hospital
Hotellerie
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
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16
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16
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15
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15
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9
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9
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9
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8
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8
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8
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8
Services marketing
8
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8
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7
Messung
7
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7
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6
Electronic banking
6
Innovation
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
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14
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2
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Case study
Article in journal
1,821
Aufsatz in Zeitschrift
1,821
Graue Literatur
219
Non-commercial literature
219
Working Paper
194
Arbeitspapier
193
Aufsatz im Buch
75
Book section
75
Hochschulschrift
47
Thesis
35
Conference paper
20
Konferenzbeitrag
20
Collection of articles of several authors
17
Sammelwerk
17
Fallstudie
16
Aufsatzsammlung
14
Collection of articles written by one author
7
Sammlung
7
Konferenzschrift
6
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4
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4
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3
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3
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2
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2
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2
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2
Accompanied by computer file
1
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1
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14
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Dabestani, Reza
2
Shirouyehzad, Hadi
2
Arabzad, S. Mohammad
1
Aryanezhad, Mir-Bahador
1
Balbastre-Benavent, Francisco
1
Chahal, Hardeep
1
Crisafulli, Benedetta
1
Cudney, Elizabeth A.
1
Dasanayaka, Sarath W. S. B.
1
Fless, Kristin
1
Gray, Edward H.
1
Gray, Irwin
1
Gunasekera, G. S. P.
1
Hsieh, Ling-Feng
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Kanellopoulos, Dimitris
1
Kanji, Gopal K.
1
Kumari, Neetu
1
Lazarinis, Fotis
1
Lin, Li-Hung
1
Lin, Yi-Yin
1
Lofti, Farhad Hosseinzadeh
1
Lotfi, Farhad Hosseinzadeh
1
Masoudi, Ali
1
Michelli, Joseph
1
Michelli, Joseph A.
1
Noble, Roger
1
Paryani, Kioumars
1
Redondo-Cano, Ana María
1
Rezai, Fariborz
1
Sardana, G. D.
1
Shahin, Arash
1
Singh, Jaywant
1
Unterrieder, Astrid
1
Viada-Stenger, M. Clara
1
Wang, Chi-tai
1
Weber, Karin
1
Yodice, Paul C.
1
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Quality management journal : QMJ
2
Corporate sustainability as a challenge for comprehensive management
1
Global business and organizational excellence : a review of research & best practices
1
International journal of business information systems : IJBIS
1
International journal of productivity and quality management : IJPQM
1
International journal of services and operations management
1
Journal of travel and tourism marketing
1
Management research review
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Service business
1
Service business : an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
Tourism management : research, policies, practice
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
16
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1
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10
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16
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date (oldest first)
1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
4
Quality of healthcare service delivery in public sector hospitals : a case study based on western province in Sri Lanka
Dasanayaka, Sarath W. S. B.
;
Gunasekera, G. S. P.
; …
- In:
World review of entrepreneurship, management and …
8
(
2012
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10009529022
Saved in:
5
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
6
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
7
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
8
Developing a localisation indicator for chain hotel websites : a Greek case study
Kanellopoulos, Dimitris
;
Lazarinis, Fotis
- In:
International journal of business information systems : …
5
(
2010
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10003968753
Saved in:
9
The implementation of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara
;
Balbastre-Benavent, Francisco
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
Saved in:
10
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
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