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~subject:"Hotel industry"
~subject:"USA"
~type:"article"
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Search: subject_exact:"Servicequalität"
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Hotel industry
USA
Dienstleistungsqualität
14,663
Service quality
14,663
Customer satisfaction
5,315
Kundenzufriedenheit
5,315
Consumer behaviour
3,698
Konsumentenverhalten
3,698
Beziehungsmarketing
3,247
Relationship marketing
3,247
Quality management
1,878
Qualitätsmanagement
1,877
Financial audit
1,656
Wirtschaftsprüfung
1,656
Hospital
1,206
Krankenhaus
1,206
Health care
995
Gesundheitsversorgung
989
Customer service
963
Kundenservice
963
United States
951
Dienstleistungssektor
851
Service industry
851
Product quality
833
Produktqualität
833
Gesundheitswesen
794
Health care system
794
service quality
776
Beschwerdemanagement
719
Complaint management
719
Hotellerie
702
Online retailing
610
Online-Handel
610
E-commerce
597
Electronic Commerce
596
Emotion
506
Theory
497
Theorie
496
customer satisfaction
475
India
469
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Han, Heesup
17
Karatepe, Osman M.
8
Torres, Edwin N.
8
Dabestani, Reza
7
Hanushek, Eric Alan
7
Jang, Soocheong
7
Mattila, Anna S.
7
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Min, Ho-key
6
Prybutok, Victor R.
6
Qu, Hailin
6
Shahin, Arash
6
Shirouyehzad, Hadi
6
Sparks, Beverley
6
Caber, Meltem
5
Eide, Eric R.
5
Figlio, David N.
5
McFadden, Kathleen L.
5
Nechyba, Thomas J.
5
Rebitzer, James B.
5
Rivkin, Steven G.
5
Rupp, Nicholas G.
5
Ryu, Kisang
5
Staiger, Douglas
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Cobanoglu, Cihan
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Daskin, Mustafa
4
Gowen, Charles, III.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Ok, Chihyung
4
Park, Jungkun
4
Rockoff, Jonah E.
4
Romano, Patrick S.
4
Sloan, Frank A.
4
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International journal of hospitality management
148
International journal of contemporary hospitality management
56
Journal of hospitality marketing & management
50
Tourism management : research, policies, practice
39
Journal of travel and tourism marketing
33
Health care management review : HCM review
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
Journal of retailing and consumer services
23
The service industries journal
19
Quality management journal : QMJ
18
The journal of services marketing
16
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Tourism management perspectives : TMP
13
Economics of education review
12
Journal of business research : JBR
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Managing service quality : MSQ ; an international journal
10
Services marketing quarterly
10
The American economic review
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Tourism economics : the business and finance of tourism and recreation
10
American economic journal : a journal of the American Economic Association
9
Journal of vacation marketing : an international journal
9
The Milbank quarterly
9
Academy of Management journal : AMJ
8
Health care financing review
8
International journal of leisure and tourism marketing : IJLTM
8
Journal of accounting and public policy
8
Journal of hospitality and tourism insights
8
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
7
Brookings papers on education policy
7
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ECONIS (ZBW)
1,631
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51
Hotel guests' revisit intentions post-COVID-19 : reexamining the role of service quality, CSR, and reputation while accounting for guests' trepidation
Assaker, Guy
;
O'Connor, Peter
- In:
Tourism analysis : an interdisciplinary tourism & …
28
(
2023
)
3
,
pp. 455-467
Persistent link: https://www.econbiz.de/10014423497
Saved in:
52
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
53
Performance pay in insurance markets : evidence from Medicare
Fioretti, Michele
;
Wang, Hongming
- In:
The review of economics and statistics
105
(
2023
)
5
,
pp. 1128-1144
Persistent link: https://www.econbiz.de/10014384097
Saved in:
54
The auditors' role in the U.S. Paycheck Protection Program (PPP)
Sivadasan, Padmakumar
;
Soileau, Jared S.
;
Zhang, Rui-Zhong
- In:
Auditing : a journal of practice & theory
42
(
2023
)
3
,
pp. 177-192
Persistent link: https://www.econbiz.de/10014370639
Saved in:
55
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
56
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
57
Theme park hotel experience, experiential satisfaction and behavioral intention : examination of visitors' experiences
Akel, Gökhan
;
Çakır, Engin
- In:
Journal of hospitality and tourism insights
6
(
2023
)
3
,
pp. 1419-1440
Persistent link: https://www.econbiz.de/10014364022
Saved in:
58
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
59
The disclosure and consequences of U.S. critical audit matters
Burke, Jenna J.
;
Hoitash, Rani
;
Hoitash, Udi
;
Xiao, Summer
- In:
The accounting review : a publication of the American …
98
(
2023
)
2
,
pp. 59-95
Persistent link: https://www.econbiz.de/10014289490
Saved in:
60
Does public corruption affect analyst forecast quality?
El Ghoul, Sadok
;
Guedhami, Omrane
;
Wei, Zuobao
;
Zhu, Yicheng
- In:
Journal of banking & finance
154
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014486661
Saved in:
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