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~subject:"IDW"
~subject:"Service quality"
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Search: subject:"IPMA"
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Service quality
IPMA
19
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10
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8
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7
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6
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5
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ECONIS (ZBW)
8
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1
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8
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date (oldest first)
1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Assessing the determinants of customer-perceived value and customer satisfaction in e-hailing services : an Importance-Performance Matrix Analysis (
IPMA
) Approach
Yapp, Emily H. T.
;
Jasmine Yeap Ai Leen
- In:
Cogent business & management
10
(
2023
)
1
,
pp. 1-16
negatively influences users' satisfaction. The Importance-Performance Matrix Analysis (
IPMA
) results revealed that hedonic value …
Persistent link: https://www.econbiz.de/10014477128
Saved in:
3
The influence of marital status on customer-centric measures in the context of a ski resort using the importance-performance map analysis (
IPMA
) framework
Haverila, Matti
;
Haverila, Kai Christian
;
Twyford, …
- In:
European journal of management studies : EJMS
28
(
2023
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014288278
Saved in:
4
A roadmap for the application of PLS-SEM and
IPMA
for effective service quality improvements
Teeluckdharry, Noorjahan Banon
;
Teeroovengadum, Viraiyan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1300-1345
Persistent link: https://www.econbiz.de/10014548984
Saved in:
5
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
6
Service quality and customer satisfaction : the moderating effects of hotel star rating
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Ringle, …
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012389844
Saved in:
7
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
8
Impact of service quality on customer satisfaction in Malaysia airlines : a PLS-SEM approach
Farooq, Muhammad Shoaib
;
Maimoona Salam
;
Fayolle, Alain
; …
- In:
Journal of air transport management
67
(
2018
),
pp. 169-180
Persistent link: https://www.econbiz.de/10011807265
Saved in:
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