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~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
~subject:"Selling"
~type_genre:"Aufsatz in Zeitschrift"
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Konsumentenverhalten
Kundenservice
Selling
Sales behaviour
79
Verkaufsverhalten
79
Salespeople
30
Verkaufspersonal
30
Consumer behaviour
16
USA
16
United States
16
Customer satisfaction
8
Kundenzufriedenheit
8
Verkauf
8
Beziehungsmarketing
5
Einzelhandel
5
Relationship marketing
5
Retail trade
5
Brand
4
Customer service
4
Emotion
4
Experiment
4
Kaufentscheidung
4
Markenartikel
4
Preismanagement
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Arbeitszufriedenheit
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B-to-B-Marketing
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Business-to-business marketing
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Confidence
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Corporate culture
3
Deutschland
3
Dienstleistungsqualität
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Germany
3
Job satisfaction
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Aufsatz in Zeitschrift
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Alhouti, Sarah
1
Allon, Gad
1
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1
Bassamboo, Achal
1
Bath, Jatinderpreet Kaur
1
Bawa, Anupam
1
Bonney, Leff
1
Brudvig, Susan
1
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1
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1
Clark, Ronald A.
1
Curran, James M.
1
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1
Dolinski, Dariusz
1
Einav, Liran
1
Evans, Kenneth R.
1
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1
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1
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1
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1
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1
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1
Inderst, Roman
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Jarman, Matthew S.
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Johnston, Mark W.
1
Kehagias, John
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Khoshghadam, Leila
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Kuchler, Theresa
1
Kulesza, Wojciech
1
Lai, Christine Jaushyuam
1
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1
Laursen, Keld
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Journal of marketing theory and practice : JMTP
4
Journal of marketing theory and practice
3
Psychology & marketing
3
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
American economic journal : a journal of the American Economic Association
1
European journal of marketing : EJM
1
Frontiers of business research in China : selected publications from Chinese universities
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of economic theory
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Marketing intelligence & planning
1
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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ECONIS (ZBW)
24
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1
The roles of consumer entitlement, persuasion knowledge, and perceived product knowledge on perceptions of sales pressure
Zboja, James J.
;
Brudvig, Susan
;
Laird, Mary Dana
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
4
,
pp. 435-447
Persistent link: https://www.econbiz.de/10012607669
Saved in:
2
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
3
Who do I look at? : mutual gaze in triadic sales encounters
Arndt, Aaron D.
;
Khoshghadam, Leila
;
Evans, Kenneth R.
- In:
Journal of business research : JBR
111
(
2020
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012237782
Saved in:
4
Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
Saved in:
5
A wearable sales assistant : capturing dynamic nonverbal communication behaviors using sensor technology
Pauser, Sandra
;
Wagner, Udo
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
1
,
pp. 13-25
Persistent link: https://www.econbiz.de/10012016695
Saved in:
6
A new direction for sales ethics research : the sales ethics subculture
Ferrell, Odies C.
;
Johnston, Mark W.
;
Marshall, Greg W.
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
3
,
pp. 282-297
Persistent link: https://www.econbiz.de/10012181621
Saved in:
7
Influence of salespersons' nonverbal communication cues on consumer shopping behaviour
Gopal, Das
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 199-206
Persistent link: https://www.econbiz.de/10011528634
Saved in:
8
The effect of individual market orientation on sales performance : an integrated framework for assessing the role of formal and informal communications
Lai, Christine Jaushyuam
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10011532957
Saved in:
9
The ambivalent consumer : a sequential investigation of response amplification in buyer-seller encounters
Bush, Victoria D.
;
Yang, Lifeng
;
Hill, Katerina E.
- In:
Journal of marketing theory and practice
23
(
2015
)
4
,
pp. 402-414
Persistent link: https://www.econbiz.de/10011340223
Saved in:
10
Assessing sale strategies in online markets using matched listings
Einav, Liran
;
Kuchler, Theresa
;
Levin, Jonathan
; …
- In:
American economic journal : a journal of the American …
7
(
2015
)
2
,
pp. 215-247
Persistent link: https://www.econbiz.de/10011282796
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