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~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz im Buch"
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Konsumentenverhalten
Customer service
432
Kundenservice
432
Deutschland
111
Germany
111
Beziehungsmarketing
90
Relationship marketing
90
Theorie
64
Theory
64
Dienstleistungsqualität
51
Service quality
51
Bundling strategy
48
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48
Customer satisfaction
37
Kundenzufriedenheit
37
Consumer behaviour
31
Call centre
19
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17
Service industry
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Automotive services industry
16
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16
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16
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14
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Lieferantenmanagement
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Dienstleistungsmanagement
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Emotion
12
Service management
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Betriebliche Wertschöpfung
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40
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Bambauer, Silke
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Vieira, José António Cabral
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1
Ates, Zelal
1
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1
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1
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1
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1
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1
Jerger, Christina
1
Jeschke, Kurt
1
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1
Keuper, Frank
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Koch, Arne
1
Komor, Marcin
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1
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1
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1
Mathur, Rajiv
1
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1
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1
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1
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Marketing im gesellschaftlichen Dialog
2
Marktpsychologie
2
Advances in tourism economics : new developments
1
Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Contemporary research in e-branding
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Die Fachhochschule der Deutschen Bundesbank in Hachenburg : Festschrift für den langjährigen Rektor Prof. Dr. Dietrich Schönwitz
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
E-commerce trends for organizational advancement : new applications and methods
1
Emotional, sensory, and social dimensions of consumer buying behavior
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Handelsforschung
1
Instrumente zur Gestaltung von After Sales Services
1
International advertising and communication : current insights and empirical findings
1
Issues in economic performance : business, regional and transport issues
1
Konsumentenverhaltensforschung im 21. Jahrhundert : gewidmet Peter Weinberg zum 65. Geburtstag
1
Kundenbeziehungen im Dienstleistungsbereich
1
Marktplätze im Umbruch : digitale Strategien für Services im Mobilen Internet
1
Perspektiven des Dienstleistungsmanagements : aus Sicht von Forschung und Praxis
1
Proceedings of the 16th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe : December 4 - 6, 2008, Vienna, Austria
1
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
1
Strategies and tools for managing connected consumers
1
The Routledge handbook of service research insights and ideas
1
The future of management: entrepreneurship, change and flexibility
1
Three essays on success factors of digital and non-digital services
1
Trends im Private Banking ...
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Ökonomische Analyse von Verträgen
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The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
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2
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
3
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
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4
Calling for a multisensory perspective on customer service co-creation
Fließ, Sabine
;
Dyck, Stefan
;
Volkers, Maarten
- In:
Perspektiven des Dienstleistungsmanagements : aus Sicht …
,
(pp. 77-104)
.
2020
Persistent link: https://www.econbiz.de/10012224469
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5
Can virtual customer service agents improve consumers' online experiences? : the role of hedonic dimensions
Soares, Ana
;
Pinho, José Carlos
;
Heath, Teresa
;
Alves, …
- In:
Emotional, sensory, and social dimensions of consumer …
,
(pp. 157-177)
.
2020
Persistent link: https://www.econbiz.de/10012226186
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6
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
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7
Förderung einer positiven Kunden-Mitarbeiter-Interaktion mittels intelligenter Sprachanalysetechnologien
Weber, Ellen
-
2017
Persistent link: https://www.econbiz.de/10011702279
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8
Kundenservice 2.0 : Kundenverhalten und Serviceleistungen in der digitalen Transformation
Rossmann, Alexander
;
Tangemann, Michael
- In:
Marktplätze im Umbruch : digitale Strategien für …
,
(pp. 161-172)
.
2015
Persistent link: https://www.econbiz.de/10011441138
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9
Customer service recovery : the challenge of misbehavior in service encounters
Jerger, Christina
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 119-143)
.
2015
Persistent link: https://www.econbiz.de/10010469029
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10
Elemente der Käuferpsychologie in der Nachkaufphase
Ramme, Iris
-
2014
Persistent link: https://www.econbiz.de/10010457847
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