//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Qualitätsmanagement"
~type_genre:"Konferenzbeitrag"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenorientierung"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Qualitätsmanagement
Beziehungsmarketing
132
Relationship marketing
132
Consumer behaviour
72
Konsumentenverhalten
72
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
23
Service quality
23
Einzelhandel
20
Retail trade
20
E-commerce
18
Electronic Commerce
18
Online retailing
17
Online-Handel
17
Brand management
16
Markenführung
16
Internet marketing
15
Online-Marketing
15
Lieferantenmanagement
14
Supplier relationship management
14
Brand image
12
Markenimage
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
B-to-B-Marketing
9
Business-to-business marketing
9
Brand
8
Customer retention
8
Kundenbindung
7
Markenartikel
7
Marketing management
7
Marketingmanagement
7
Bank
6
Customer loyalty
6
Innovation adoption
6
Innovationsakzeptanz
6
Loyalty
6
Quality management
6
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Konferenzbeitrag
Article in journal
348
Aufsatz in Zeitschrift
348
Hochschulschrift
70
Thesis
60
Aufsatz im Buch
59
Book section
59
Bibliografie enthalten
26
Bibliography included
26
Collection of articles of several authors
26
Graue Literatur
26
Non-commercial literature
26
Sammelwerk
26
Case study
20
Fallstudie
20
Aufsatzsammlung
14
Konferenzschrift
13
Lehrbuch
11
Dissertation u.a. Prüfungsschriften
10
Textbook
10
Arbeitspapier
9
Conference proceedings
9
Working Paper
9
Conference paper
6
Handbook
5
Handbuch
5
Amtsdruckschrift
4
Government document
4
Guidebook
4
Ratgeber
4
Bibliografie
3
Bibliographie
2
Forschungsbericht
2
Glossar enthalten
2
Glossary included
2
Advisory report
1
Beispielsammlung
1
Elektronischer Datenträger
1
Fallstudiensammlung
1
Gutachten
1
more ...
less ...
Language
All
English
6
Author
All
Amorim, Marlene
1
Casadesús, Martí
1
Horváth, Gergely
1
Khanna, Vandana Tandon
1
Linder, A.
1
Marimon, Frederic
1
Mulay, Rahul
1
Petnji Yaya, Luc Honore
1
Santouridis, Ilias
1
Schmitt, R.
1
Schmitt, S.
1
Sá, Patrícia Moura
1
Veraki, Androniki
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Interdisciplinary management research XVI ; 1
1
South Asian journal of management : SAJM
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
2
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
3
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
Saved in:
4
A study on the relationship between the voice of customer with the cost of quality in processes of professional higher education institutions
Mulay, Rahul
;
Khanna, Vandana Tandon
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 55-72
Persistent link: https://www.econbiz.de/10011888096
Saved in:
5
Technical complaint management from a quality perspective
Linder, A.
;
Schmitt, S.
;
Schmitt, R.
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 865-875
Persistent link: https://www.econbiz.de/10010393803
Saved in:
6
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->