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~subject:"Quality management"
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Search: subject:"Service quality"
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Subject
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Quality management
Service quality
20,502
Dienstleistungsqualität
20,316
Customer satisfaction
6,103
Kundenzufriedenheit
6,064
Konsumentenverhalten
4,191
Consumer behaviour
4,190
Relationship marketing
3,791
Beziehungsmarketing
3,790
Qualitätsmanagement
2,505
Wirtschaftsprüfung
2,410
Financial audit
2,408
Krankenhaus
1,755
Hospital
1,751
Health care
1,511
Gesundheitsversorgung
1,490
United States
1,358
USA
1,356
Gesundheitswesen
1,211
Health care system
1,196
Product quality
1,169
Produktqualität
1,169
service quality
1,155
Customer service
1,091
Theorie
1,091
Theory
1,091
Kundenservice
1,089
Dienstleistungssektor
1,019
Service industry
1,017
Deutschland
919
Germany
910
Beschwerdemanagement
782
Complaint management
782
Hotel industry
781
Hotellerie
780
Schule
708
School
707
Hochschule
677
Electronic Commerce
676
E-commerce
675
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All
Undetermined
977
Free
399
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Article
1,882
Book / Working Paper
570
Journal
7
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All
Article in journal
1,722
Aufsatz in Zeitschrift
1,722
Aufsatz im Buch
156
Book section
156
Hochschulschrift
112
Graue Literatur
108
Non-commercial literature
108
Thesis
97
Arbeitspapier
53
Working Paper
53
Collection of articles of several authors
38
Sammelwerk
38
Conference paper
35
Konferenzbeitrag
35
Bibliografie enthalten
31
Bibliography included
31
Case study
27
Fallstudie
27
Konferenzschrift
23
Amtsdruckschrift
19
Government document
19
Aufsatzsammlung
18
Conference proceedings
16
Lehrbuch
9
Handbook
8
Handbuch
8
Textbook
8
Nachschlagewerk
3
Reference book
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
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2
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2
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2
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2
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2
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1
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1
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1
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English
2,144
German
319
Czech
1
French
1
Polish
1
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1
Undetermined
1
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All
Bruhn, Manfred
32
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Schreier, Gerhard
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
18
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Fachhochschule Mainz / Fachbereich Wirtschaftswissenschaften
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
1
Friedrich-Ebert-Stiftung / Abteilung Arbeit und Sozialpolitik
1
Fördergesellschaft Marketing an der Universität Augsburg
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
IT Service Management Forum Deutschland
1
Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften
1
Leuphana Universität Lüneburg
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
32
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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Source
All
ECONIS (ZBW)
2,458
RePEc
1
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71
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71
Internal control implementation and quality of higher education institutions : a moderation effect testing
Sofyani, Hafiez
;
Zakiah Saleh
;
Haslida Abu Hasan
- In:
Asian journal of accounting research
8
(
2023
)
4
,
pp. 425-435
Persistent link: https://www.econbiz.de/10014531249
Saved in:
72
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
73
The influence of exotic
service
quality
towards overall satisfaction at hotels in Makassar
Ilyas, Gunawan Bata
;
Munir, Abdul Razak
- In:
Economics & finance notes
12
(
2023
)
2
,
pp. 113-121
Persistent link: https://www.econbiz.de/10014442711
Saved in:
74
Does pickup
service
quality
explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
75
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
76
Six sigma-oriented methodology for multivariate capability analysis to measure
service
quality
in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
77
Mohalla clinic : a case on healthcare service operations and quality
Prashar, Anupama
- In:
Vision : the journal of business perspective
27
(
2023
)
4
,
pp. 538-552
Persistent link: https://www.econbiz.de/10014365974
Saved in:
78
Developing and validating e-marketplace
service
quality
model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
Saved in:
79
Measuring
service
quality
with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
80
To outsource or not : bike-share rebalancing strategies under the
service
quality
deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
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