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~subject:"Relationship marketing"
~type:"article"
~type_genre:"Case study"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Qualitätssicherung"
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Relationship marketing
Quality management
263
Qualitätsmanagement
263
Deutschland
34
Germany
34
USA
34
United States
34
Business process management
23
Dienstleistungsqualität
23
Prozessmanagement
23
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23
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22
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22
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20
Implementation
20
Lean Management
19
Lean management
19
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15
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15
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13
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13
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13
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13
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12
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12
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11
Customer satisfaction
11
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11
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11
Lean production
11
Standardisierung
11
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10
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10
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348
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Smith, Alan D.
3
Ahmed, Shamsuddin
1
Amagoh, Francis
1
Beckett, Nigel P.
1
Buss, Christian
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Cudney, Elizabeth A.
1
Dixit, Ashutosh
1
Faerber, Andreas
1
Kanchana, Rapee
1
Laine, Teemu
1
Lin, Binshan
1
Masoudi, Ali
1
Nitipavachon, Suvit
1
Offodile, O. Felix
1
Paranko, Jari
1
Paryani, Kioumars
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Phusavat, Kongkiti
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International journal of services and operations management
3
Benchmarking : an international journal ; BIJ
1
Erfolgreiches Management
1
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
International journal of management & enterprise development : IJMED
1
Managing service quality : MSQ ; an international journal
1
Quality management journal : QMJ
1
The journal of business & industrial marketing
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
11
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1
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
2
Application of customer lifetime value model in make-to-order manufacturing
Tukel, Oya I.
;
Dixit, Ashutosh
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 468-474
Persistent link: https://www.econbiz.de/10009790099
Saved in:
3
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
4
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
5
Use of a value-balance model to guide employee behavior to meet customer needs : an exploratory application
Buss, Christian
;
Faerber, Andreas
- In:
Erfolgreiches Management
,
(pp. 11-37)
.
2010
Persistent link: https://www.econbiz.de/10008669591
Saved in:
6
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
Application of QFD in product development of a glass manufacturing company in Kazakhstan
Ahmed, Shamsuddin
;
Amagoh, Francis
- In:
Benchmarking : an international journal ; BIJ
17
(
2010
)
2
,
pp. 195-213
Persistent link: https://www.econbiz.de/10008648024
Saved in:
9
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
10
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
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