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~subject:"Service blueprinting"
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Service blueprinting
Dienstleistungsqualität
7
Service quality
7
Dienstleistungssektor
6
Service industry
6
Business process management
5
Prozessmanagement
5
service blueprinting
5
Dienstleistung
4
Services
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Customer satisfaction
3
Dienstleistungsmarketing
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Kundenzufriedenheit
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Services marketing
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Beziehungsmarketing
2
Dienstleistungsmanagement
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Quality management
2
Qualitätsmanagement
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Relationship marketing
2
Service management
2
service quality
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Benchmarking
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Betriebliche Wertschöpfung
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Bundling strategy
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Business network
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Business services
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Co-creation
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Consumer behaviour
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Customer integration
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Customer value
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Experience Design Board
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Experience-centric service (ExS)
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Calabrese, Armando
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Ceric, Arnela
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Johnson, Lester W.
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Kim, Kwang-Jae
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Business process management journal
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of retailing and consumer services
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Journal of service management
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ECONIS (ZBW)
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Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
2
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
3
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
4
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
5
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
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