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~subject:"Service industry"
~subject:"United States"
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Search: subject_exact:"Testkäufer"
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Service industry
United States
Dienstleistungsqualität
20,303
Service quality
20,303
Customer satisfaction
6,062
Kundenzufriedenheit
6,062
Consumer behaviour
4,190
Konsumentenverhalten
4,190
Beziehungsmarketing
3,789
Relationship marketing
3,789
Qualitätsmanagement
2,504
Quality management
2,456
Wirtschaftsprüfung
2,410
Financial audit
2,408
Krankenhaus
1,755
Hospital
1,750
Health care
1,495
Gesundheitsversorgung
1,489
USA
1,352
Gesundheitswesen
1,211
Health care system
1,196
Product quality
1,169
Produktqualität
1,169
Customer service
1,089
Kundenservice
1,089
Theory
1,087
Theorie
1,086
Dienstleistungssektor
1,019
Deutschland
916
Germany
908
service quality
783
Beschwerdemanagement
782
Complaint management
782
Hotel industry
780
Hotellerie
780
Schule
706
School
705
Hochschule
677
Electronic Commerce
676
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672
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738
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311
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1,777
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560
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106
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2,278
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58
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Hanushek, Eric Alan
18
Rebitzer, James B.
12
Rivkin, Steven G.
12
Staiger, Douglas
12
Rahman, Zillur
9
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Jang, Soocheong
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Netessine, Serguei
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Talib, Faisal
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Dahlgaard-Park, Su Mi
6
Doyle, Joseph J.
6
Figlio, David N.
6
Kolstad, Jonathan T.
6
McColl-Kennedy, Janet R.
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Qureshi, M. N.
6
Rust, Roland T.
6
Smith, Jeffrey A.
6
Wirtz, Jochen
6
Berry, Leonard L.
5
Cebul, Randall D.
5
Cohen, Morris A.
5
Eide, Eric R.
5
Grabowski, David C.
5
Gustafsson, Anders
5
Han, Heesup
5
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National Bureau of Economic Research
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IGI Global
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World Bank
4
Edward Elgar Publishing
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United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Hongkong / Securities and Futures Commission
2
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
American Society for Quality
1
British Council
1
CESifo GmbH
1
Cato Institute
1
Center for Leading Innovation & Cooperation
1
Department of Health, Education, and Welfare
1
Deutsches Institut für Normung
1
Erasmus Research Institute of Management
1
Federal Reserve Bank of St. Louis
1
Fidschi
1
Frankreich / Commissariat Général du Plan
1
Great Britain / Ministry of Health
1
Industrial Relations Research Association
1
International Conference on Services Management <North Cyprus)>
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
OECD
1
President's Science Advisory Committee
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Stanford Institute for Economic Policy Research
1
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USA / Bureau of Labor Statistics
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USA / Congress / Senate / Committee on Commerce, Science, and Transportation
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United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
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University of Dundee / Department of Economic Studies
1
Urban Institute <Washington, DC>
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
Verlag Dr. Kovač
1
Williams College
1
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Working paper / National Bureau of Economic Research, Inc.
111
The journal of services marketing
52
International journal of hospitality management
44
Journal of retailing and consumer services
39
The service industries journal
36
Journal of business research : JBR
33
Health care management review : HCM review
27
Journal of service research : JSR
26
Journal of service management
24
Services marketing quarterly
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of service research
18
Quality management journal : QMJ
18
Service business
18
Industrial marketing management : the international journal for industrial and high-tech firms
16
International journal of contemporary hospitality management
16
International journal of production economics
16
Auditing : a journal of practice & theory
15
International journal of services and operations management
15
Journal of air transport management
15
NBER working paper series
15
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Managing service quality : MSQ ; an international journal
14
Economics of education review
12
International journal of quality & reliability management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Benchmarking : an international journal ; BIJ
11
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
European journal of operational research : EJOR
11
International journal of quality and service sciences
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Journal of hospitality marketing & management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
Journal of service theory and practice : JSTP
10
The American economic review
10
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ECONIS (ZBW)
2,338
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71
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
72
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
73
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
74
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
75
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
76
Linking service-oriented human resource practices bundle and frontline employee service performance : a test of cross-level mediating processes
Huang, Chih
;
Peng, Jui-Chen
- In:
Journal of management & organization : JMO
29
(
2023
)
5
,
pp. 815-832
Persistent link: https://www.econbiz.de/10014438100
Saved in:
77
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
78
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
79
Physician connectedness and referral choice
Shin, Eunhae
- In:
Oxford bulletin of economics and statistics
85
(
2023
)
6
,
pp. 1238-1261
Persistent link: https://www.econbiz.de/10014443335
Saved in:
80
Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores
Chen, Chien-ming
;
Chuang, Howard Hao-Chun
- In:
Omega : the international journal of management science
119
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014444554
Saved in:
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