Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores
Chien-Ming Chen, Howard Hao-Chun Chuang
| Year of publication: |
2023
|
|---|---|
| Authors: | Chen, Chien-ming ; Chuang, Howard Hao-Chun |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 119.2023, p. 1-15
|
| Subject: | Data analytics | Retailing | Service encounters | Service operations | Staffing | Traffic | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.omega.2023.102892 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014444554