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~subject:"Service quality"
~type_genre:"Bibliografie enthalten"
~type_genre:"Book section"
~type_genre:"Collection of articles written by one author"
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Search: subject_exact:"Technischer Kundendienst"
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Service quality
Customer service
500
Kundenservice
500
Deutschland
136
Germany
136
Theorie
113
Theory
113
Beziehungsmarketing
101
Relationship marketing
101
Dienstleistungsqualität
58
Bundling strategy
51
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51
Consumer behaviour
41
Customer satisfaction
41
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41
Kundenzufriedenheit
41
Marketingmanagement
29
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27
Dienstleistungssektor
23
Service industry
23
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20
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20
Beschwerdemanagement
18
Complaint management
18
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Emotion
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Lieferantenmanagement
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Supplier relationship management
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Wettbewerbsstrategie
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Automotive services industry
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Business process management
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Dienstleistungsmarketing
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Kfz-Gewerbe
16
Prozessmanagement
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928
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3
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Dauben, Stephan A.
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
4
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
A Research Agenda for Service Marketing
2
Dienstleistungscontrolling
2
Grundlagen des After Sales Marketing
2
Interaktionen im Dienstleistungsbereich
2
AI-driven marketing research and data analytics
1
Advances in applied business research : the L.A.B.S. initiative
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
An introduction to industrial service design
1
Arbeitsmarktpolitik in der sozialen Marktwirtschaft : vom Arbeitsförderungsgesetz zum Sozialgesetzbuch II und III
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Competitive advantage : strategies, management and performance
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-Life: web-enabled convergence of commerce, work, and social life : 10th Workshop on E-Business, WEB 2011 ; Shanghai, China, December 2011 ; revised selected papers
1
Gabler Edition Wissenschaft : Bank- und Finanzwirtschaft
1
Handbook of business and finance : multinational companies, venture capital and non-profit organizations
1
Innovation and system dynamics in food networks 2007 : Proceedings of the 1st International European Forum on Innovation and System Dynamics in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the European Association of Agricultural Economists (EAAE) as 1st Forum, february 15-17, 2007, Innsbruck-Igls, Austria
1
Innovations in certain areas of organization management and marketing
1
Japanese management in evolution : new directions, breaks and emerging practices
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Konzepte - Kundeninteraktionen - Geschäftsmodelle
1
Kundennahe Logistik : wertschöpfend, agil, beziehungsorientiert ; 13. Fachtagung der Deutschen Gesellschaft für Logistik, 16. Juni 1998, Darmstadt
1
Market research handbook
1
Marktpsychologie
1
New orientations and developments : business communication research and teaching working papers
1
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
1
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic alignment, governance, people and culture
1
Strategies and tools for managing connected consumers
1
Technology mediated service encounters
1
The Routledge handbook of service research insights and ideas
1
The future of management: entrepreneurship, change and flexibility
1
Three essays on success factors of digital and non-digital services
1
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ECONIS (ZBW)
58
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1
Quality of online customer service at a telecommunication company in Zimbabwe during the COVID-19 Pandemic
Mamwadi, Samuel
;
Bigirimana, Stanislas
- In:
AI-driven marketing research and data analytics
,
(pp. 281-308)
.
2024
Persistent link: https://www.econbiz.de/10014559102
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
4
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
5
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
Saved in:
6
Digital customer experience : an emerging theme in customer service excellence
Grønholdt, Lars
- In:
Key challenges and opportunities for quality, …
,
(pp. 143-152)
.
2021
Persistent link: https://www.econbiz.de/10012506167
Saved in:
7
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
8
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
9
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
10
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
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