//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistung"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistung
7,080
Services
3,671
Dienstleistungssektor
1,273
Deutschland
1,191
Service industry
1,155
Germany
980
Freie Berufe
788
Professional services
787
Theorie
765
Theory
755
Innovation
681
Dienstleistungsqualität
575
Marketing
408
Unternehmensdienstleistung
402
Beziehungsmarketing
396
Management
395
Innovationsmanagement
394
Relationship marketing
392
Business services
391
Innovation management
356
Dienstleistungsmanagement
339
Service management
333
Dienstleistungsmarketing
325
Services marketing
322
USA
309
United States
287
Service innovation
285
Konsumentenverhalten
274
Consumer behaviour
272
Dienstleistungshandel
267
Trade in services
264
Dienstleistungsinnovation
230
Freier Beruf
224
Kundenzufriedenheit
221
Customer satisfaction
220
services management
211
Welt
209
World
204
Customer integration
201
more ...
less ...
Online availability
All
Undetermined
243
Free
65
Type of publication
All
Article
374
Book / Working Paper
193
Journal
6
Type of publication (narrower categories)
All
Article in journal
356
Aufsatz in Zeitschrift
356
Hochschulschrift
83
Thesis
65
Graue Literatur
33
Non-commercial literature
33
Aufsatz im Buch
22
Book section
22
Collection of articles of several authors
16
Sammelwerk
16
Arbeitspapier
15
Working Paper
15
Aufsatzsammlung
11
Case study
8
Fallstudie
8
Bibliografie enthalten
6
Bibliography included
6
Konferenzschrift
5
Conference paper
4
Konferenzbeitrag
4
Bibliografie
3
Collection of articles written by one author
3
Forschungsbericht
3
Handbook
3
Handbuch
3
Lehrbuch
3
Sammlung
3
Textbook
3
Amtsdruckschrift
2
Conference proceedings
2
Government document
2
Advisory report
1
Amtliche Publikation
1
Fallstudiensammlung
1
Festschrift
1
Guidebook
1
Gutachten
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
446
German
125
French
3
Finnish
1
Author
All
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Gallan, Andrew S.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Debo, Laurens G.
3
Falk, Tomas
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Meran, Georg
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Schwarze, Reimund
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Alkire, Linda
2
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
more ...
less ...
Published in...
All
The journal of services marketing
27
Journal of service management
24
Journal of service research : JSR
19
The service industries journal
15
SpringerLink / Bücher
14
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Services marketing quarterly
10
Gabler Edition Wissenschaft
8
Journal of business research : JBR
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Service business
5
European review of service economics and management
4
International journal of services and operations management
4
Journal of service theory and practice : JSTP
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of contemporary hospitality management
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
Operations research
3
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
3
A Research Agenda for Service Marketing
2
AMS review : official publication of the Academy of Marketing Science
2
Berichte aus Energie- und Umweltforschung
2
more ...
less ...
Source
All
ECONIS (ZBW)
572
ArchiDok
1
Showing
71
-
80
of
573
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
71
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
72
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
73
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
74
Improving internal service : identifying the roles of employee proficiency, adaptivity and proactivity
Martin, Scott
;
Klimoski, Richard J.
;
Henderson, Alexandra
- In:
Journal of organizational effectiveness : people and …
9
(
2022
)
1
,
pp. 50-67
Persistent link: https://www.econbiz.de/10012879204
Saved in:
75
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
76
Case study of sustainable service design in the hospitality industry
Chen, Yi-An
;
Chen, Chun Liang
- In:
Chinese management studies
16
(
2022
)
1
,
pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
Saved in:
77
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
78
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
79
Service Design in einer digitalisierten Omnikanalwelt : von Kundenreisen und der Möglichkeit zu scheitern
Schöler, Andreas
- In:
Praxisbeispiele der Digitalisierung : Trends, Best …
,
(pp. 211-233)
.
2022
Persistent link: https://www.econbiz.de/10013429129
Saved in:
80
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
First
Prev
4
5
6
7
8
9
10
11
12
13
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->