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~type_genre:"Aufsatz im Buch"
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Search: subject_exact:"Customer complaints"
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Subject
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Beschwerdemanagement
127
Complaint management
127
Beziehungsmarketing
53
Relationship marketing
53
Customer satisfaction
25
Kundenzufriedenheit
25
Deutschland
20
Germany
20
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
14
Konsumentenverhalten
14
Customer service
13
Kundenservice
13
Theorie
13
Theory
13
Social Web
9
Social web
9
Dienstleistungssektor
6
Quality management
6
Qualitätsmanagement
6
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6
Controlling
4
Customer value
4
Kundenwert
4
Lieferantenmanagement
4
Management control
4
Marketing management
4
Marketingmanagement
4
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4
Tourism industry
4
Tourismuswirtschaft
4
Viral marketing
4
Virales Marketing
4
Betriebliche Kennzahl
3
Brand image
3
Business process management
3
Crisis management
3
Dienstleistungsmarketing
3
Erfolgsfaktor
3
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Undetermined
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Article
127
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Aufsatz im Buch
Article in journal
1,162
Aufsatz in Zeitschrift
1,162
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127
Graue Literatur
75
Non-commercial literature
75
Hochschulschrift
67
Arbeitspapier
55
Working Paper
55
Thesis
47
Collection of articles of several authors
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Sammelwerk
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Ratgeber
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German
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English
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Stauss, Bernd
9
Günter, Bernd
5
Becker, Uwe
3
Jeschke, Kurt
3
Niefind, Fred
3
Pepels, Werner
3
Wiegran, Andreas
3
Ahlert, Martin
2
Brock, Christian
2
Crisafulli, Benedetta
2
Eder, Astrid
2
Fürst, Andreas
2
Hadwich, Karsten
2
Hiles, Andrew
2
Hogreve, Jens
2
Homburg, Christian
2
Jakolow-Standke, Angelika
2
Lampe, Jörg
2
Ozuem, Wilson
2
Petersen, J. Andrew
2
Ranfagni, Silvia
2
Ratajczak, Oliver
2
Seidel, Wolfgang
2
Singh, Jaywant
2
Töpfer, Armin
2
Ackermann, Anja-Susan
1
Ahlers, Friedel
1
Alfter, Marco
1
Anderson, Eric T.
1
Ayertey, Samuel
1
Bayraktar, Osman
1
Bayır, Talha
1
Beck, Roman
1
Becker, Florian
1
Berg, Waldemar
1
Bijmolt, Tammo H. A.
1
Blut, Markus
1
Borth, Björn-Olaf
1
Boukis, Achilleas
1
Bouma, Gosse
1
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Aktuelle Entwicklungen im Dienstleistungsmarketing
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Handbook of research on customer equity in marketing
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
2
The definitive handbook of business continuity management
2
AI-driven intelligent models for business excellence
1
Advances in tourism destination marketing
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business ethics in East Central Europe
1
Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
1
Business logistics management : a supply chain perspective
1
Business strategies : types, benefits and effects on firm performance
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Competitive intelligence, analysis and strategy : creating organisational agility
1
Cross-cultural window on consumer behavior
1
Customer engagement marketing
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Dienstleistungscontrolling
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
Digital business and optimizing operating strategies
1
E-commerce trends for organizational advancement : new applications and methods
1
E-marketing ; Vol. 3
1
Economically speaking : essays in honour of Chris Braecke
1
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
1
Enhancing knowledge development in marketing ; Vol. 21
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Förderung sozialer Kompetenzen in der Personalentwicklung
1
Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
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ECONIS (ZBW)
127
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1
Consumer complaints management in the digital era
Bayır, Talha
;
Bozyiğit, Sezen
- In:
Digital business and optimizing operating strategies
,
(pp. 57-90)
.
2024
Persistent link: https://www.econbiz.de/10014485530
Saved in:
2
Addressing illegal workplace discrimination and the interactions that lead to complaints in healthcare organizations
Burrell, Darrell Norman
;
Huff, Allison J.
;
Crowe, Margaret
- In:
Leadership strategies for effective diversity management
,
(pp. 124-149)
.
2024
Persistent link: https://www.econbiz.de/10014487538
Saved in:
3
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
4
Behavioral analytics of consumer complaints
Hossain, Md Shamim
- In:
AI-driven intelligent models for business excellence
,
(pp. 42-67)
.
2023
Persistent link: https://www.econbiz.de/10014281304
Saved in:
5
Airline customer complaints during the COVID-19 pandemic : the case of Turkey-based airlines
Gidener, Nazlı Gülfem
;
Morcote Santos, Itır Ceren
- In:
Challenges and opportunities for transportation …
,
(pp. 155-175)
.
2022
Persistent link: https://www.econbiz.de/10013258819
Saved in:
6
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
7
Understanding complaining, service failure identification and service recovery via social media
Jones, Karen
- In:
The SAGE handbook of social media marketing
,
(pp. 373-387)
.
2022
Persistent link: https://www.econbiz.de/10013368593
Saved in:
8
Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
Saved in:
9
Leveraging EWOM on service failure recovery strategy : an insight into the brand perspective
Ranfagni, Silvia
;
Ozuem, Wilson
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 397-422)
.
2021
Persistent link: https://www.econbiz.de/10012607451
Saved in:
10
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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