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~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Umfrage"
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Search: subject_exact:"Selbstbedienung"
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Selbstbedienung
320
Self-service
318
Consumer behaviour
196
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196
Customer satisfaction
105
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105
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49
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8
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1
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The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
History of retailing and consumption
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Journal of air transport management
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International journal of services, economics and management
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ECONIS (ZBW)
320
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41
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41
My phone, my zone : restaurant consumers’ territorial responses to unsolicited recommendation on their smartphones
Tang, Yangyi
;
Yang, Liu
;
He, Yuanqiong
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271305
Saved in:
42
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
43
Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.
;
Kathuria, Abhishek
;
Khuntia, Jiban
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
Saved in:
44
Applications of disruptive digital technologies in hotel industry : a systematic review
Iranmanesh, Mohammad
;
Ghobakhloo, Morteza
;
Nilashi, …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014227136
Saved in:
45
Closing the experience gap in banking : humanising customer experience in four dimensions
Bridges, AnnMarie M.
;
Elkins, Brian
;
Gross, Kerry
;
Da …
- In:
Journal of digital banking
7
(
2022
)
2
,
pp. 142-157
Persistent link: https://www.econbiz.de/10013502239
Saved in:
46
How informational-based readiness and social influence affect usage intentions of self-service stores through different routes : an elaboration likelihood model perspective
Chen, Chih-Jou
;
Tsai, Pei-Hsuan
;
Tang, Jia-Wei
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 380-409
Persistent link: https://www.econbiz.de/10013358757
Saved in:
47
Motivational determinants of digital ticketing : the mediating effect of service satisfaction and the moderating effect of psychological discomfort
Kim, Sanghoon
;
Yu, Ho Yeol
;
Lee, Hyun-Woo
- In:
International journal of sports marketing & sponsorship
23
(
2022
)
2
,
pp. 326-345
Persistent link: https://www.econbiz.de/10013369897
Saved in:
48
Consumer responses to the failure of self-service banking technology : moderating role of failure stability
Ammari, Nedra Bahri
;
Hsouna, Abir
;
Benabdallah, Mounia
; …
- In:
International journal of bank marketing
40
(
2022
)
3
,
pp. 458-483
Persistent link: https://www.econbiz.de/10013396357
Saved in:
49
Technology social practices by millennials and Gen Z at airport departure terminals
Pant, Paresh
- In:
Tourism management perspectives : TMP
43
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013471539
Saved in:
50
The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Shin, Hyunju
;
Dai, Bo
- In:
Journal of strategic marketing
30
(
2022
)
8
,
pp. 723-745
Persistent link: https://www.econbiz.de/10013492887
Saved in:
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