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~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Customer experiences"
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Beziehungsmarketing
20
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20
Consumer behaviour
16
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Customer satisfaction
13
Kundenzufriedenheit
13
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10
customer experiences
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customer satisfaction
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Plangger, Kirk
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Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of business research : JBR
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California management review
1
International journal of public sector performance management
1
Journal of euromarketing
1
Journal of financial services marketing : JFSM
1
Journal of marketing management : MM
1
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Review of business and economic literature
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subject:"Customer experience"
(14,767 results)
1
Influence of
customer
experiences
on the preference for online bus booking services in Dar es Salaam, Tanzania
Bwemelo, Gordian
;
Mashenene, Robert Galan
-
2023
Persistent link: https://www.econbiz.de/10014326161
Saved in:
2
Understanding the usability of retail fashion brand chatbots : evidence from customer expectations and experiences
Aslam, Usman
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364467
Saved in:
3
Customer
experiences
and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick
;
Perotti, Victor
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
Saved in:
4
Exploring the hedonic factors affecting
customer
experiences
in phygital retailing
Banik, Shanta
;
Gao, Yongqiang
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014239822
Saved in:
5
The future of digital technologies in marketing : a conceptual framework and an overview
Plangger, Kirk
;
Grewal, Dhruv
;
Ruyter, Ko de
;
Tucker, …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1125-1134
Persistent link: https://www.econbiz.de/10013463886
Saved in:
6
Memoryscape : how managers can create lasting
customer
experiences
McColl, Rod
;
Mattsson, Jan
;
Charters, Kathleen
- In:
The journal of business strategy
43
(
2022
)
6
,
pp. 397-405
Persistent link: https://www.econbiz.de/10013455684
Saved in:
7
Effect of
customer
experiences
on consumer purchase intention
Esmaeilpour, Majid
;
Mohseni, Zahra
- In:
The Romanian economic journal : REJ
22
(
2019
)
73
,
pp. 19-38
Persistent link: https://www.econbiz.de/10012171187
Saved in:
8
Virtual reality marketing and customer advocacy : transforming experiences from story-telling to story-doing
Regt, Anouk de
;
Plangger, Kirk
;
Barnes, Stuart J.
- In:
Journal of business research : JBR
136
(
2021
),
pp. 513-522
Persistent link: https://www.econbiz.de/10012663249
Saved in:
9
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
10
Design roadmapping in an uncertain world : implementing a customer-experience-focused strategy
Kim, Euiyoung
;
Beckman, Sara L.
;
Agogino, Alice
- In:
California management review
61
(
2018
)
1
,
pp. 43-70
Persistent link: https://www.econbiz.de/10012175273
Saved in:
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