//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Collection of articles written by one author"
~type_genre:"Conference paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
11
Complaint management
11
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Customer service
3
Kundenservice
3
Betriebliche Kreislaufwirtschaft
2
Online retailing
2
Online-Handel
2
Quality management
2
Qualitätsmanagement
2
Reverse logistics
2
Theorie
2
Theory
2
AHP approach
1
AHP-Verfahren
1
Apriori algorithm
1
Attribution theory
1
Beschwerde
1
Big Data
1
Big data
1
Brand community
1
Business process management
1
Complaint
1
Cost management
1
Customer complaint
1
Customer recovery
1
Data protection
1
Datenschutz
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
1
Digitalisierung
1
Distribution channel
1
E-Mail
1
E-mail
1
Electronic Banking
1
more ...
less ...
Online availability
All
Undetermined
3
Free
1
Type of publication
All
Article
6
Book / Working Paper
5
Type of publication (narrower categories)
All
Collection of articles written by one author
Conference paper
Article in journal
1,136
Aufsatz in Zeitschrift
1,136
Aufsatz im Buch
128
Book section
128
Graue Literatur
75
Non-commercial literature
75
Hochschulschrift
71
Arbeitspapier
55
Working Paper
55
Thesis
47
Collection of articles of several authors
16
Sammelwerk
16
Ratgeber
14
Case study
13
Fallstudie
13
Guidebook
13
Bibliografie enthalten
8
Bibliography included
8
Dissertation u.a. Prüfungsschriften
7
Konferenzschrift
7
Aufsatzsammlung
6
Konferenzbeitrag
6
Sammlung
5
Amtsdruckschrift
4
Government document
4
Lehrbuch
4
Textbook
4
Conference proceedings
3
Amtliche Publikation
2
Article
2
Handbook
2
Handbuch
2
Accompanied by computer file
1
Annual report
1
Elektronischer Datenträger als Beilage
1
Interview
1
Jahresbericht
1
Mehrbändiges Werk
1
more ...
less ...
Language
All
English
10
German
1
Author
All
Casadesús, Martí
1
Chen, Chi-Ting
1
Heine, Ina
1
Hellebrandt, Thomas
1
Hellemann, Niklas Jan
1
Holmgreen Raburn, Anne-Mette
1
Hänsel, Martin
1
Lai, Pei-Chun
1
Liaw, Shu-Yi
1
Linder, A.
1
Mandl, Leonhard
1
Marimon, Frederic
1
Niemann, Antje
1
Petnji Yaya, Luc Honore
1
Sann, Raksmey
1
Schmitt, R.
1
Schmitt, Robert
1
Schmitt, S.
1
Shulman, Jeffrey D.
1
Stölzle, Wolfgang
1
Tahali, Sara
1
Yildiz, Hélène
1
more ...
less ...
Institution
All
RWTH Aachen
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Edition Wissenschaft Apprimus
1
PhD / Aarhus School of Business
1
Supply Management Research : aktuelle Forschungsergebnisse 2016
1
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
2
How fair is the handling of the claimant customer? : a comparison between the e-mail and telephone channels
Tahali, Sara
;
Yildiz, Hélène
- In:
Brand, Label, and Product Intelligence : Second …
,
(pp. 129-141)
.
2022
Persistent link: https://www.econbiz.de/10013338063
Saved in:
3
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
4
Technical complaint management from a quality perspective
Linder, A.
;
Schmitt, S.
;
Schmitt, R.
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 865-875
Persistent link: https://www.econbiz.de/10010393803
Saved in:
5
ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
6
Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin
;
Stölzle, Wolfgang
- In:
Supply Management Research : aktuelle …
,
(pp. 187-211)
.
2017
Persistent link: https://www.econbiz.de/10011590528
Saved in:
7
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
-
2017
Persistent link: https://www.econbiz.de/10011705406
Saved in:
8
Consumer behavior in the age of digitization and big data : selected essays
Niemann, Antje
-
2016
Persistent link: https://www.econbiz.de/10011686853
Saved in:
9
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
10
Spoken customer complaints : action and interaction
Holmgreen Raburn, Anne-Mette
-
2007
Persistent link: https://www.econbiz.de/10003666014
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->