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~subject:"Telecommunications industry"
~subject:"Website"
~isPartOf:"International journal of quality & reliability management"
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Search: "Digitalisierung" OR "Internet" OR "Telekommunikation" OR "Telekommunikationsnetz"
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Telecommunications industry
Website
Dienstleistungsqualität
24
Service quality
24
Quality management
15
Qualitätsmanagement
15
Customer satisfaction
14
Kundenzufriedenheit
14
Consumer behaviour
11
E-commerce
11
Electronic Commerce
11
Konsumentenverhalten
11
Online retailing
8
Online-Handel
8
Digitalisierung
7
Digitization
7
Electronic Banking
6
Electronic banking
6
Internet
5
Telekommunikationssektor
5
Beziehungsmarketing
4
Coronavirus
4
Industry 4.0
4
Internet der Dinge
4
Internet of things
4
Mobile communications
4
Mobilkommunikation
4
Product quality
4
Produktqualität
4
Quality 4.0
4
Relationship marketing
4
Bank
3
Bibliometrics
3
Bibliometrie
3
COVID-19
3
E-service quality
3
Lieferkette
3
Supply chain
3
Technischer Fortschritt
3
Technological change
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9
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English
9
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Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adhikari, Arnab
1
Akroush, Mamoun N.
1
Atanasovski, Jane
1
Biswas, Abhijeet
1
Etemad-Sajadi, Reza
1
Ganguly, Kunal
1
Izogo, Ernest Emeka
1
Kukreti, Kamlesh
1
Küster, Inés
1
Mukherjee, Arindam
1
Nandankar, Sunil
1
Negi, Rakshit
1
Psychogios, Alexandros G.
1
Sachan, Amit
1
Samad, Taab Ahmad
1
Tsironis, Loukas K.
1
Vila, Natalia
1
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Published in...
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International journal of quality & reliability management
Telecommunications policy : the international journal of digital economy, data sciences and new media
84
Journal of retailing and consumer services
61
Journal of business research : JBR
48
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
44
Journal of internet commerce
43
International journal of business information systems : IJBIS
41
International journal of internet marketing and advertising : IJIMA
35
Tourism management : research, policies, practice
33
Journal of travel and tourism marketing
32
International journal of e-business research : an official publication of the Information Resources Management Association
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of hospitality management
29
International journal of electronic commerce : IJEC
27
Journal of hospitality marketing & management
24
SpringerLink / Bücher
24
Journal of electronic commerce research : JECR
23
Journal of regulatory economics
22
Information economics and policy : IEP
21
International journal of electronic business
21
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
19
Journal of business ethics : JOBE
18
Technological forecasting & social change : an international journal
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
Management information systems : mis quarterly
17
International journal of retail & distribution management
16
Journal of management information systems : JMIS
16
Journal of marketing communications
16
Electronic commerce research
15
Journal of fashion marketing and management
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
The service industries journal
15
Information systems research : ISR
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
14
Electronic commerce research and applications
13
Global business review
13
International journal of business excellence
13
International journal of contemporary hospitality management
13
Services marketing quarterly
13
The privatisation of European telecommunications
13
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ECONIS (ZBW)
9
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1
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
2
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
3
Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk
Biswas, Abhijeet
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 542-565
Persistent link: https://www.econbiz.de/10013535705
Saved in:
4
Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
5
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
6
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
Saved in:
7
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
8
Successful SME web design through consumer focus groups
Küster, Inés
;
Vila, Natalia
- In:
International journal of quality & reliability management
28
(
2011
)
2
,
pp. 132-154
Persistent link: https://www.econbiz.de/10009008122
Saved in:
9
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
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