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Search: "Journal of service management"
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Subject
All
Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
104
Konsumentenverhalten
103
Dienstleistungsqualität
95
Service quality
95
Customer satisfaction
70
Kundenzufriedenheit
69
Services
60
Dienstleistungssektor
59
Service industry
59
Dienstleistung
58
Customer integration
47
Kundenintegration
47
Innovation
37
Betriebliche Wertschöpfung
36
Value creation
36
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Bundling strategy
24
Leistungsbündel
24
Social Web
24
Social web
24
Service innovation
21
Dienstleistungsmarketing
20
Services marketing
20
Emotion
19
Brand management
18
Service-Dominant Logic
18
Service-dominant logic
18
Markenführung
17
Business services
16
Customer value
16
Innovation management
16
Innovationsmanagement
16
Kundenwert
16
USA
16
United States
16
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Online availability
All
Undetermined
360
Free
17
Type of publication
All
Article
688
Book / Working Paper
19
Type of publication (narrower categories)
All
Article in journal
382
Aufsatz in Zeitschrift
382
Collection of articles of several authors
14
Sammelwerk
14
Case study
8
Fallstudie
8
Conference proceedings
7
Konferenzschrift
7
Aufsatzsammlung
4
Nachruf
1
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Language
All
English
570
Undetermined
137
Author
All
Edvardsson, Bo
28
Aksoy, Lerzan
20
Wirtz, Jochen
20
Witell, Lars
18
Kandampully, Jay
17
Jaakkola, Elina
16
Gebauer, Heiko
14
Gustafsson, Anders
12
Fisk, Raymond P.
11
Grönroos, Christian
11
Mahr, Dominik
11
McColl-Kennedy, Janet R.
11
Odekerken-Schröder, Gaby
11
Reynoso, Javier
11
Gruber, Thorsten
10
Malthouse, Edward C.
10
Patrício, Lia
10
Helkkula, Anu
9
Verma, Rohit
9
Brodie, Roderick J.
8
Keiningham, Timothy Lee
8
Kowalkowski, Christian
8
Kunz, Werner H.
8
Mattila, Anna S.
8
Mele, Cristina
8
Solnet, David
8
Tronvoll, Bård
8
Verleye, Katrien
8
Birgelen, Marcel van
7
Hillebrand, Bas
7
Kabadayi, Sertan
7
Kristensson, Per
7
Larivière, Bart
7
Parasuraman, A.
7
Patterson, Paul G.
7
Riel, Allard C. R. van
7
Alkire (née Nasr), Linda
6
Benoit, Sabine
6
Bowen, David E.
6
Burton, Jamie
6
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Institution
All
International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
522
Journal of Service Management
184
Journal of Service Management Ser.
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of Service Management: Volume 26, Issue 2
1
Source
All
ECONIS (ZBW)
388
Other ZBW resources
182
OLC EcoSci
137
Showing
401
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410
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707
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401
Are service marketing models really used in modern practice?
Kauppinen-Räisänen, Hannele
;
Grönroos, Christian
- In:
Journal of service management
26
(
2015
)
3
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011388458
Saved in:
402
Adding services to product-based portfolios : an exploration of the implications for the sales function
Kindström, Daniel
;
Kowalkowski, Christian
;
Alejandro, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 372-393
Persistent link: https://www.econbiz.de/10011388506
Saved in:
403
Seeking competitive advantage with service infusion : a systematic literature review
Eloranta, Ville
;
Turunen, Taija
- In:
Journal of service management
26
(
2015
)
3
,
pp. 394-425
Persistent link: https://www.econbiz.de/10011389029
Saved in:
404
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
405
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
406
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
Saved in:
407
Service innovation and usage intenetion : a cross-market analysis
Chiu, Yen-Ting Helena
;
Hover, Katharina Maria
- In:
Journal of service management
26
(
2015
)
3
,
pp. 516-538
Persistent link: https://www.econbiz.de/10011389180
Saved in:
408
Learning for socially driven service innovation in emerging economies
Reynoso, Javier
;
Kandampully, Jay
;
Fan, Xiucheng
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 156-176
Persistent link: https://www.econbiz.de/10010504603
Saved in:
409
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
410
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
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