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~isPartOf:"Journal of business research : JBR"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Search: ("Zentralbank" OR "Eisenbahngesellschaft" OR "USA" OR "Russland" OR "Erdölpreis") AND NOT isPartOf:Wirtschaftsdienst
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Beziehungsmarketing
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Journal of business research : JBR
Business horizons
74
Technological forecasting & social change : an international journal
73
Management science : journal of the Institute for Operations Research and the Management Sciences
58
International journal of hospitality management
40
The journal of services marketing
38
Harvard business review : HBR
37
Journal of retailing and consumer services
25
Services marketing quarterly
23
Industrial marketing management : the international journal for industrial and high-tech firms
22
The journal of business & industrial marketing
22
IEEE transactions on engineering management : EM
20
Journal of hospitality marketing & management
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California management review
18
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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International journal of contemporary hospitality management
16
Decision sciences : DS
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Management information systems : mis quarterly
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Psychology & marketing
14
Journal of marketing
12
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Journal of marketing management : MM
11
Journal of service management
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
11
Working paper / National Bureau of Economic Research, Inc.
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Journal of travel and tourism marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Managing service quality : MSQ ; an international journal
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Operations research
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SpringerLink / Bücher
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Strategy & leadership : a publication of Strategic Leadership Forum
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Academy of Management journal : AMJ
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International journal of retail & distribution management
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Journal of fashion marketing and management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of marketing theory and practice
9
The service industries journal
9
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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ECONIS (ZBW)
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1
Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
Saved in:
2
Has brand loyalty declined? : a longitudinal analysis of repeat purchase behavior in the UK and the
USA
Dawes, John
;
Meyer-Waarden, Lars
;
Driesener, Carl
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 425-432
Persistent link: https://www.econbiz.de/10010472555
Saved in:
3
Customer orientation as a multidimensional construct : evidence from the Russian markets
Smirnova, Maria
;
Rebiazina, Vera A.
;
Frösén, Johanna
- In:
Journal of business research : JBR
86
(
2018
),
pp. 457-467
Persistent link: https://www.econbiz.de/10011855374
Saved in:
4
Examining the effects of mutual information sharing and relationship empathy : a social penetration theory perspective
Mangus, Stephanie M.
;
Bock, Dora E.
;
Jones, Eli
;
Folse, …
- In:
Journal of business research : JBR
109
(
2020
),
pp. 375-384
Persistent link: https://www.econbiz.de/10012238083
Saved in:
5
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
6
Free no more : investigating customer reactions to unexpected free-to-fee switches
Cziehso, Gerrit Paul
;
Schäfers, Tobias
;
Kukar-Kinney, …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 229-242
Persistent link: https://www.econbiz.de/10012103251
Saved in:
7
Triadic relationships in the context of services for animal companions
Rötzmeier-Keuper, Julia
;
Hendricks, Jennifer
; …
- In:
Journal of business research : JBR
85
(
2018
),
pp. 295-303
Persistent link: https://www.econbiz.de/10011815549
Saved in:
8
Understanding consumer motivations to interact on brand websites in the international marketplace : evidence from the U.S., China, and South Korea
Alden, Dana
;
Kelley, James B.
;
Youn, James B.
;
Chen, Qimei
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5909-5916
Persistent link: https://www.econbiz.de/10011597551
Saved in:
9
Organizational factors and customers' motivation effect on insurance companies' performance
Felício, J. Augusto
;
Rodrigues, Ricardo
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1622-1629
Persistent link: https://www.econbiz.de/10011298877
Saved in:
10
Customer-company identification and the effectiveness of loyalty programs
Kang, Jun
;
Alejandro, Thomas Brashear
;
Groza, Mark D.
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 464-471
Persistent link: https://www.econbiz.de/10010472529
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