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~isPartOf:"Personal : Zeitschrift für Human Resource Management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Tourism
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Holiday behaviour
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649
Tourism industry
536
Tourismuswirtschaft
534
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Ghazali Musa
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Personal : Zeitschrift für Human Resource Management
Tourism management : research, policies, practice
International journal of hospitality management
355
Journal of retailing and consumer services
309
Journal of business research : JBR
209
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
153
The journal of services marketing
152
International journal of contemporary hospitality management
140
The service industries journal
99
Journal of air transport management
87
Cogent business & management
86
Journal of travel and tourism marketing
85
Tourism management perspectives : TMP
81
International journal of productivity and quality management : IJPQM
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
Journal of service research : JSR
66
Total quality management & business excellence
64
International journal of services and operations management
63
The TQM journal : the international review of organizational improvement
63
Service business
59
Asia Pacific journal of marketing and logistics
57
Services marketing quarterly
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
International journal of quality & reliability management
52
International journal of services, economics and management
52
International journal of electronic customer relationship management : IJECRM
49
Journal of strategic marketing
49
Journal of the Academy of Marketing Science
47
The international journal of bank marketing : IJBM
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Psychology & marketing
42
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
International journal of quality and service sciences
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Journal of marketing management : MM
39
SpringerLink / Bücher
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Quality management journal : QMJ
38
Journal of retailing
36
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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ECONIS (ZBW)
167
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1
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167
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1
Motivation and satisfaction of Chinese and U.S. tourists in restaurants : a cross-cultural text mining of online reviews
Jia, Susan
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165771
Saved in:
2
Exploring the impact of personalized
management
responses on tourists' satisfaction : a topic matching perspective
Zhang, Xiaowei
;
Qiao, Shuchen
;
Yang, Yang
;
Zhang, Ziqiong
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012137766
Saved in:
3
Importance-performance analysis : a valid
management
tool?
Sever, Ivan
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 43-53
Persistent link: https://www.econbiz.de/10010508454
Saved in:
4
Enhancing satisfaction and sustainable
management
: whale watching in the Azores
Bentz, Julia
;
Lopes, Fernando
;
Calado, Helena
;
Dearden, …
- In:
Tourism management : research, policies, practice
54
(
2016
),
pp. 465-476
Persistent link: https://www.econbiz.de/10011452160
Saved in:
5
Mining meaning from online ratings and reviews : tourist satisfaction analysis using latent dirichlet allocation
Guo, Yue
;
Barnes, Stuart J.
;
Jia, Qiong
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 467-483
Persistent link: https://www.econbiz.de/10011643229
Saved in:
6
Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong
;
Teichert, Thorsten
;
Rossi, Matti
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
Saved in:
7
Facilitating reef tourism
management
through an innovative importance-performance analysis method
Coghlan, Alexandra
- In:
Tourism management : research, policies, practice
33
(
2012
)
4
,
pp. 767-775
Persistent link: https://www.econbiz.de/10009510084
Saved in:
8
Does service type influence satisfaction? : a case study of Edinburgh Castle
Beattie, Jane M.
;
Schneider, Ingrid E.
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 89-97
Persistent link: https://www.econbiz.de/10011841842
Saved in:
9
The effects on inventory control and denied boarding on customer satisfaction: the case of capacity-based airline revenue
management
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
- In:
Tourism management : research, policies, practice
29
(
2008
)
1
,
pp. 32-43
Persistent link: https://www.econbiz.de/10003569067
Saved in:
10
The design and
management
of ambience : implications for hotel architecture and service
Heide, Morten
;
Lærdal, Kirsti
;
Grønhaug, Kjell
- In:
Tourism management : research, policies, practice
28
(
2007
)
5
,
pp. 1315-1325
Persistent link: https://www.econbiz.de/10003501142
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