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~subject:"Diversifikation"
~subject:"Service recovery"
~accessRights:"restricted"
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Diversifikation
Service recovery
Restaurant industry
29
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Jang, Soocheong
4
Hur, Jungyun
1
Kim, Heewon
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Kim, Jong-Hyeong
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Park, Kwangmin
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International journal of contemporary hospitality management
2
International journal of hospitality management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Do coffee chains have strategic superiority? : an examination of the intra-regional and size strategies of coffee chains
Park, Kwangmin
;
Jang, Soocheong
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013363248
Saved in:
3
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
4
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
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