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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Leyer, Michael
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Moormann, Jürgen
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Baer, Florian
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Kronsbein, Daniel
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Lantow, Birger
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ECONIS (ZBW)
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DESERV IT : a method for devolving service tasks in IT services
Baer, Florian
;
Sandkuhl, Kurt
;
Leyer, Michael
;
Lantow, …
- In:
Business & information systems engineering
63
(
2021
)
4
,
pp. 419-439
Persistent link: https://www.econbiz.de/10012599819
Saved in:
2
Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael
;
Kronsbein, Daniel
;
Willis, Richard
; …
- In:
International journal of production research
54
(
2016
)
11/12
,
pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
Saved in:
3
A method for matching customer integration with operational control of service processes
Leyer, Michael
;
Moormann, Jürgen
- In:
Management research review
35
(
2012
)
11
,
pp. 1046-1069
Persistent link: https://www.econbiz.de/10009671777
Saved in:
4
Operative Steuerung von Dienstleistungsprozessen : Methodik zur Steigerung der Produktivität von informationszentrierten Dienstleistungsprozessen
Leyer, Michael
-
2012
Persistent link: https://www.econbiz.de/10012878589
Saved in:
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