//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"McColl-Kennedy, Janet R."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
28
Service quality
28
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
12
Health care
9
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Gesundheitsversorgung
8
Value creation
8
Customer service
7
Dienstleistung
7
Kundenservice
7
Customer experience
6
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
6
Services
6
Customer integration
5
Kundenintegration
5
Well-being
5
Australia
4
Australien
4
Innovation
4
Lebensqualität
4
Quality of life
4
Satisfaction
4
USA
4
United States
4
Zufriedenheit
4
customer experience
4
Business services
3
more ...
less ...
Online availability
All
Undetermined
21
Free
2
Type of publication
All
Article
49
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
50
Aufsatz in Zeitschrift
50
Collection of articles of several authors
2
Sammelwerk
2
Lehrbuch
1
Textbook
1
Language
All
English
52
Author
All
McColl-Kennedy, Janet R.
52
Sweeney, Jillian C.
8
Gustafsson, Anders
6
Patterson, Paul G.
6
Cheung, Lilliemay
5
Brady, Michael K.
4
Witell, Lars
4
Coote, Leonard V.
3
Dagger, Tracey S.
3
Danaher, Peter J.
3
Danaher, Tracey S.
3
Frow, Pennie
3
Hogan, Suellen J.
3
Lemon, Katherine N.
3
Payne, Adrian
3
Salunke, Sandeep
3
Snyder, Hannah
3
Soutar, Geoffrey N.
3
Sparks, Beverley
3
Weerawardena, Jay
3
Zaki, Mohamed
3
Field, Joy M.
2
Fotheringham, Darima
2
Gallan, Andrew S.
2
Green, Teegan
2
Huang, Ming-Hui
2
Lervik-Olsen, Line
2
Nguyen, Doan
2
Nguyen, Doan T.
2
Orsingher, Chiara
2
Ostrom, Amy L.
2
Russell-Bennett, Rebekah
2
Sirianni, Nancy J.
2
Smith, Amy K.
2
Subramony, Mahesh
2
Surachartkumtonkun, Jiraporn
2
Tombs, Alastair G.
2
Aksoy, Lerzan
1
Amonini, Claudia
1
Anderson, Laurel
1
more ...
less ...
Published in...
All
Journal of business research : JBR
8
Journal of service management
6
Journal of service research : JSR
6
The journal of services marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of service research
4
Australasian marketing journal
3
Journal of retailing
2
Psychology & marketing
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
California management review
1
European journal of marketing : EJM
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Journal of the Academy of Marketing Science
1
Marketing theory
1
more ...
less ...
Source
All
ECONIS (ZBW)
Other ZBW resources
25
OLC EcoSci
23
BASE
8
RePEc
6
USB Cologne (EcoSocSci)
2
Showing
1
-
10
of
52
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Research performance of Australian and New Zealand marketing academics : achieving rigor and relevance: editorial
Brodie, Roderick J.
;
Soutar, Geoffrey N.
; …
- In:
Australasian marketing journal : AMJ ; official journal …
30
(
2022
)
4
,
pp. 273-277
Persistent link: https://www.econbiz.de/10013435314
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
9
Tensions and trade-offs in multi-actor service ecosystems
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Coote, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 655-666
Persistent link: https://www.econbiz.de/10012417385
Saved in:
10
The central role of knowledge integration capability in service innovation-based competitive strategy
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 144-156
Persistent link: https://www.econbiz.de/10011990749
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->