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~subject:"online relationship"
~subject:"Lieferantenmanagement"
~subject:"Banks"
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Search: person:"Ricard, Line"
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online relationship
Lieferantenmanagement
Banks
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
6
Dienstleistungsqualität
6
E-commerce
6
Electronic Commerce
6
Konsumentenverhalten
6
Service quality
6
Customer satisfaction
4
Kundenzufriedenheit
4
Bank
3
Chatbot
2
Confidence
2
Customer retention
2
Customer service
2
Dienstleistungssektor
2
Distribution channel
2
Electronic Banking
2
Electronic banking
2
Kundenbindung
2
Kundenservice
2
Measurement
2
Messung
2
Online relationship quality
2
Service industry
2
Supplier relationship management
2
Vertrauen
2
Vertriebsweg
2
Viral marketing
2
Virales Marketing
2
relationship marketing
2
tourisme
2
2000-2008
1
Banking industry
1
Banking services
1
Big event
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English
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Rajaobelina, Lova
4
Brun, Isabelle
3
Ricard, Line
3
Bergeron, Jasmin
1
Fortin, Annick
1
Line, Ricard
1
Toufaily, Élissar
1
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Journal of financial services marketing : JFSM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
4
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1
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
2
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
3
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
4
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
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