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~isPartOf:"Omega : the international journal of management science"
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Search: subject:"Call centre"
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Call centre
4
Callcenter
4
Operations Research
2
Operations research
2
Scheduling problem
2
Scheduling-Verfahren
2
Agent satisfaction
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Call center operations
1
Complaint management
1
Crew scheduling
1
Customer satisfaction
1
Demand
1
Dienstleistungsqualität
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Forecasting model
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Ganzzahlige Optimierung
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Integer programming
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Job satisfaction
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Kundenzufriedenheit
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Markov chain
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Markov-Kette
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Mixed integer programming
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Nachfrage
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Personaleinsatzplanung
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Pick-and-drop services
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Prognoseverfahren
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Queueing theory
1
Rostering
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Saisonale Schwankungen
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Seasonal variations
1
Service quality
1
Time series analysis
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Waiting time
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Warteschlangentheorie
1
Wartezeit
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Workforce
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Workforce scheduling
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Zeitreihenanalyse
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English
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Dietz, Dennis C.
1
Manitz, Michael
1
Salman, F. Sibel
1
Snyder, Ralph D.
1
Stolletz, Raik
1
Taylor, James W.
1
Yücel, Eda
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Örmeci, E. Lerzan
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Omega : the international journal of management science
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
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ECONIS (ZBW)
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1
Staff rostering in call centers providing employee transportation
Örmeci, E. Lerzan
;
Salman, F. Sibel
;
Yücel, Eda
- In:
Omega : the international journal of management science
43
(
2014
),
pp. 41-53
Persistent link: https://www.econbiz.de/10010238217
Saved in:
2
The impact of a waiting-time threshold in overflow systems with impatient customers
Stolletz, Raik
;
Manitz, Michael
- In:
Omega : the international journal of management science
41
(
2013
)
2
,
pp. 280-286
Persistent link: https://www.econbiz.de/10009682182
Saved in:
3
Forecasting intraday time series with multiple seasonal cycles using parsimonious seasonal exponential smoothing
Taylor, James W.
;
Snyder, Ralph D.
- In:
Omega : the international journal of management science
40
(
2012
)
6
,
pp. 748-757
Persistent link: https://www.econbiz.de/10009531331
Saved in:
4
Practical scheduling for call center operations
Dietz, Dennis C.
- In:
Omega : the international journal of management science
39
(
2011
)
5
,
pp. 550-557
Persistent link: https://www.econbiz.de/10008860200
Saved in:
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