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Theory
call centers
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Call centers
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Call centre
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Callcenter
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staffing
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many-server queues
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Management
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Outsourcing
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Warteschlangentheorie
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contact centers
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heavy traffic
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India
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Queueing theory
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outsourcing
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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Theorie
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queues
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skill-based routing
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Arbeitszufriedenheit
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Indien
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Job satisfaction
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service systems
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telephone call centers
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Auslandsverlagerung
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Akşin, Zeynep
1
Ibrahim, Rouba
1
Jouini, Oualid
1
Kalyanam, Kirthi
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Karaesmen, Fikri
1
Koole, Ger M.
1
L'Ecuyer, Pierre
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Legros, Benjamin
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Lenk, Peter J.
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Rhee, Eddie
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European journal of operational research : EJOR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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1
Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
Basket composition and choice among direct channels : a latent state model of shopping costs
Kalyanam, Kirthi
;
Lenk, Peter J.
;
Rhee, Eddie
- In:
Journal of interactive marketing : a quarterly …
39
(
2017
),
pp. 69-88
Persistent link: https://www.econbiz.de/10011743777
Saved in:
3
Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
4
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
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