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~person:"Dallery, Yves"
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Call centre
6
Callcenter
6
Queueing theory
4
Warteschlangentheorie
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Theorie
3
Theory
3
Simulation
2
Asymmetric parameters
1
Beziehungsmarketing
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Call centres
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Inventory model
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Lagerhaltungsmodell
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Markov chain
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Markov-Kette
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Operations Research
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Operations research
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Performance measures
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Portfolio selection
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Portfolio-Management
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Queueing models
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Relationship marketing
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Scheduling problem
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Scheduling-Verfahren
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Skill-based routing
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Telecommunications network
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Telekommunikationsnetz
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Tourenplanung
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Vehicle routing problem
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call center applications
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newsvendor model
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priority
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real-time delay approximations
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simulation
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Dallery, Yves
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
12
Noronha, Ernesto
12
Russell, Bob
12
Sauermann, Jan
12
Taylor, Phil
12
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Gans, Noah
8
Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shen, Haipeng
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
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Shumsky, Robert A.
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Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
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6
Emadi, Seyed Morteza
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Helber, Stefan
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Holst, Hajo
6
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International journal of production economics
2
European journal of operational research : EJOR
1
Manufacturing & service operations management : M & SOM
1
Operations research proceedings 2004 : selected papers of the annual international conference of the German Operations Research Society (GOR) ; Tilburg, September 1 - 3, 2004
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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1
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
3
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
Saved in:
4
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
5
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
6
Stochastic models of customer portfolio management in call centers
Jouini, Oualid
;
Dallery, Yves
;
Nait-Abdallah, Rabie
- In:
Operations research proceedings 2004 : selected papers …
,
(pp. 59-66)
.
2005
Persistent link: https://www.econbiz.de/10002851167
Saved in:
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