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~person:"Koole, Ger M."
~subject:"Vehicle routing problem"
~subject:"Theory"
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Vehicle routing problem
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Call centre
8
Callcenter
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Queueing theory
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Warteschlangentheorie
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agent reservation
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call centers
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call routing policies
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contact centers
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multiskill call centers
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outsourcing
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Koole, Ger M.
L'Ecuyer, Pierre
9
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7
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Manufacturing & service operations management : M & SOM
2
OR spectrum : quantitative approaches in management
2
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ECONIS (ZBW)
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean
;
Koole, Ger M.
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
4
,
pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
Saved in:
3
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
4
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Jiménez, Tania
;
Koole, Ger M.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 413-422
Persistent link: https://www.econbiz.de/10002094592
Saved in:
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