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~source:"econis"
~subject:"Assertiveness"
~subject:"Beziehungsmarketing"
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Search: subject:"Complaining behavior"
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Assertiveness
Beziehungsmarketing
Beschwerdemanagement
15
Complaint management
15
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
11
Kundenzufriedenheit
11
Relationship marketing
7
Gastronomie
4
Restaurant industry
4
complaining behavior
4
Complaining Behavior
3
Complaining behavior
3
Customer service
3
Dissatisfaction
3
Kundenservice
3
service recovery
3
Gastgewerbe
2
Hospitality industry
2
Justice
2
Loyalty
2
Virtualization
2
consumer complaining behavior
2
loyalty
2
neglect
2
noncomplainers
2
service failure
2
service quality
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Affiliate Marketing
1
Attitude toward complaining
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Bank
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Bibliometric
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English
8
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Ro, Heejung
2
Cantor, Victor John M.
1
Cho, Yoon C.
1
Dass, Mayukh
1
Ghahramani, Ladan
1
Huang, Zhuowei
1
Khalilzadeh, Jalayer
1
Kumar, Piyush
1
Li, Richard C.
1
Mattila, Anna S.
1
Miao, Li
1
Norvell, Tim
1
Sezgin, Selime
1
Tabari, Saloomeh
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Tosun, Petek
1
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Journal of hospitality marketing & management
3
Cornell hospitality quarterly : CQ
1
International business and economics research journal
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Services marketing quarterly
1
The service industries journal
1
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ECONIS (ZBW)
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1
Consumer
complaining
behavior
in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
2
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
3
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
4
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
5
Illegitimate customer
complaining
behavior
in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
7
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
8
Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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