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~subject:"Loyalty"
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Loyalty
Complaint management
17
Beschwerdemanagement
16
Consumer behaviour
15
Dienstleistungsqualität
14
Service quality
14
Konsumentenverhalten
13
Customer satisfaction
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Kundenzufriedenheit
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Complaining behavior
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Beziehungsmarketing
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Relationship marketing
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complaining behavior
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Complaining Behavior
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Consumer complaining behavior
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Dissatisfaction
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Gastronomie
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Restaurant industry
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service recovery
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Customer service
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Hospitality industry
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Kundenservice
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Gastgewerbe
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Justice Theory
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Service guarantees
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Vertrauen
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Virtualization
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consumer complaining behavior
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loyalty
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neglect
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noncomplainers
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service failure
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service quality
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Agro-Food Products
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Cho, Yoon C.
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Song, Juyeon
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International business and economics research journal
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Journal of business & economics research
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ECONIS (ZBW)
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Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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2
The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
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