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Search: subject:"Critical Incident Technique"
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Healthcare
Critical incident technique
38
critical incident technique
21
Service quality
20
Dienstleistungsqualität
19
Customer satisfaction
18
Kundenzufriedenheit
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Consumer behaviour
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Critical Incident Technique
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Journal of service management
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
2
Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi
;
Wilson, Alan M.
;
Owusu-Frimpong, Nana
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
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