Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Kofi Osei-Frimpong and Alan Wilson; Nana Owusu-Frimpong
| Year of publication: |
2015
|
|---|---|
| Authors: | Osei-Frimpong, Kofi ; Wilson, Alan M. ; Owusu-Frimpong, Nana |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 4, p. 443-462
|
| Subject: | Healthcare | Value co-creation | Service experience | Critical incident technique | Service-dominant logic | Value co-destruction | Service-Dominant Logic | Kundenintegration | Customer integration | Gesundheitsversorgung | Health care | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Dienstleistungsmarketing | Services marketing | Kundenwert | Customer value | Dienstleistung | Services | Marketingtheorie | Marketing theory | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011400718