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Services
Customer integration
3,826
Kundenintegration
3,812
Beziehungsmarketing
1,397
Relationship marketing
1,395
Betriebliche Wertschöpfung
963
Value creation
963
Innovationsmanagement
932
Innovation management
927
Consumer behaviour
877
Konsumentenverhalten
877
Social Web
834
Social web
834
Innovation
776
Produktentwicklung
599
New product development
575
Brand management
340
Internet marketing
340
Markenführung
340
Online-Marketing
340
Dienstleistungsqualität
330
Service quality
330
Value co-creation
305
Service-Dominant Logic
300
Service-dominant logic
300
Customer satisfaction
299
Kundenzufriedenheit
299
Kundenwert
298
Customer value
296
Lieferantenmanagement
260
Supplier relationship management
260
Co-creation
249
Dienstleistung
200
Brand image
183
Markenimage
183
Deutschland
182
Germany
180
Viral marketing
174
Virales Marketing
174
Dienstleistungssektor
161
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Undetermined
86
Free
16
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Article
168
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10
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Article in journal
145
Aufsatz in Zeitschrift
145
Aufsatz im Buch
23
Book section
23
Hochschulschrift
3
Case study
2
Fallstudie
2
Arbeitspapier
1
Collection of articles of several authors
1
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Graue Literatur
1
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1
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English
163
German
15
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Edvardsson, Bo
6
Witell, Lars
5
Jaakkola, Elina
4
Kristensson, Per
4
Oliveira, Pedro
4
Carrubbo, Luca
3
Chen, Ja-Shen
3
Grönroos, Christian
3
Gustafsson, Anders
3
Helkkula, Anu
3
Polese, Francesco
3
Rubalcaba-Bermejo, Luis
3
Vargo, Stephen L.
3
Aarikka-Stenroos, Leena
2
Akaka, Melissa Archpru
2
Barrios, Andrés
2
Brodie, Roderick J.
2
Büttgen, Marion
2
Canhão, Helena
2
Carbonell, Pilar
2
Chou, Cindy Yunhsin
2
Furrer, Olivier
2
Gummerus, Johanna
2
Handrich, Matthias
2
Heidenreich, Sven
2
Hippel, Eric von
2
Lusch, Robert F.
2
López Sánchez, José Ángel
2
Makkonen, Hannu
2
Megaro, Antonietta
2
Pervan, Simon J.
2
Reichwald, Ralf
2
Reynoso, Javier
2
Santos Vijande, María Leticia
2
Schaarschmidt, Mario
2
Schäfer, Adrienne
2
Skålén, Per
2
Stiphout, Janine van
2
Storey, Chris
2
Trischler, Jakob
2
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Technische Universität Ilmenau
1
Verlag Dr. Kovač
1
Published in...
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The journal of services marketing
15
Journal of service management
12
Journal of business research : JBR
10
Journal of service research : JSR
6
The service industries journal
5
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
International journal of services and operations management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Service business
3
Services marketing quarterly
3
European journal of marketing
2
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
International journal of project management : the journal of The International Project Management Association
2
International review on public and non-profit marketing
2
Journal of business market management : JBM
2
Public management review
2
Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
The science of service systems
2
Chinese management studies
1
Creativity and innovation management
1
Die frühe Innovationsphase : Methoden und Strategien für die Vorentwicklung
1
Dienstleistungscontrolling
1
Economics of innovation and new technology
1
Economies et sociétés ; 47,3/4
1
European journal of innovation management : EJIM
1
European management journal
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Information systems and e-business management : ISeB
1
Innovating for trust
1
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
1
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
1
International journal of business competition and growth : IJBCG
1
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ECONIS (ZBW)
178
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
The uneven role of users in service innovation performance
Rubalcaba-Bermejo, Luis
;
Deschryvere, Matthias
- In:
Economics of innovation and new technology
32
(
2023
)
7
,
pp. 953-976
Persistent link: https://www.econbiz.de/10014333866
Saved in:
4
Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta
;
Carrubbo, Luca
;
Polese, Francesco
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
7
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
8
Service innovation insights in the grocery retail service ecosystem
Hysa, Xhimi
;
Carrubbo, Luca
;
Iandolo, Francesca
; …
- In:
International journal of services and standards : IJSS
13
(
2023
)
3/4
,
pp. 221-243
Persistent link: https://www.econbiz.de/10014430211
Saved in:
9
The roles of employee-employee collaboration and employee-customer collaboration in fitness service innovation : a comparison of frontline and non-frontline employees
Wang, Fong Jia
;
Chiu, Weisheng
;
Tseng, Kuo-Feng
;
Cho, Heetae
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 793-813
Persistent link: https://www.econbiz.de/10014377685
Saved in:
10
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
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