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~subject:"Wechselverhalten"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
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Wechselverhalten
Beziehungsmarketing
5
Customer satisfaction
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Kundenzufriedenheit
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Relationship marketing
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Dienstleistungsqualität
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Service quality
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Consumer behaviour
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customer loyalty
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Supplier relationship management
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customer satisfaction
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switching cost
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Attitudinal loyalty
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B-to-B-Marketing
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B2b
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Business-to-business marketing
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SEM
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behavioral loyalty
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Kataria, Sonia
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Kumar, Vinod
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Susanti, Vonny
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
International journal of business information systems : IJBIS
2
Journal of retailing and consumer services
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Journal of service management
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The journal of applied business research
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Asia Pacific journal of marketing and logistics
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Bangladesh journal of political economy
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EuroMed journal of business
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European business review
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IIR working paper
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Innovating for trust
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International journal of electronic marketing and retailing : IJEMR
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Inventi impact: retailing & consumer services
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Journal of Asian finance, economics and business : JAFEB
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Journal of Indian business research
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Journal of competition law & economics
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Journal of customer behaviour
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Journal of marketing theory and practice
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Journal of service theory and practice : JSTP
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Managing service quality : MSQ ; an international journal
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Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
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Schriftenreihe Volkswirtschaftliche Forschungsergebnisse
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The journal of business & industrial marketing
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A serial mediation model for investigating the impact of e-CRM services on
customer
loyalty
in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
2
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
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