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Search: subject:"Customer loyalty"
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Subject
All
Relationship marketing
1,046
Beziehungsmarketing
1,036
Kundenbindung
919
Customer retention
874
Consumer behaviour
788
Konsumentenverhalten
784
Customer satisfaction
725
Kundenzufriedenheit
702
customer loyalty
478
Service quality
471
Customer loyalty
466
Dienstleistungsqualität
463
customer satisfaction
182
Brand management
133
Markenführung
133
Einzelhandel
108
Retail trade
108
Customer Loyalty
102
Confidence
96
Vertrauen
96
Brand image
95
Markenimage
95
Electronic Commerce
89
Social Web
87
Social web
87
service quality
86
Online retailing
85
Online-Handel
85
E-commerce
81
Corporate social responsibility
79
Deutschland
77
Online-Marketing
77
Germany
76
Bank
75
Internet marketing
75
Customer service
74
Kundenservice
72
Corporate Social Responsibility
71
Customer value
67
Kundenwert
66
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All
Undetermined
695
Free
423
Type of publication
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Article
1,323
Book / Working Paper
481
Other
7
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Article in journal
984
Aufsatz in Zeitschrift
984
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136
Book section
136
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101
Thesis
76
Graue Literatur
48
Non-commercial literature
48
Article
35
Working Paper
33
Collection of articles of several authors
31
Sammelwerk
31
Arbeitspapier
24
Conference paper
21
Konferenzbeitrag
21
Aufsatzsammlung
19
Case study
16
Fallstudie
16
Collection of articles written by one author
11
Ratgeber
11
Sammlung
11
Guidebook
9
Handbook
7
Handbuch
7
Konferenzschrift
4
Conference proceedings
3
Conference Paper
2
Congress Report
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
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1
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1
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1
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1
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1
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English
1,408
German
224
Undetermined
154
Lithuanian
8
Spanish
6
French
4
Indonesian
4
Romanian
2
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1
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1
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1
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Author
All
Rennhak, Carsten
12
Prentice, Catherine
10
Becker, Roman
7
Daschmann, Gregor
7
Frank, Björn
6
Makanyeza, Charles
6
Ozuem, Wilson
6
Rodríguez del Bosque, Ignacio A.
6
Aksoy, Lerzan
5
Bell, Chip R.
5
Confente, Ilenia
5
Han, Heesup
5
Hennig-Thurau, Thorsten
5
Pilelienė, Lina
5
Ramaseshan, B.
5
Roberts-Lombard, Mornay
5
Anaya-Sánchez, Rafael
4
Bakanauskas, Arvydas
4
Bilgihan, Anil
4
Enkawa, Takao
4
Gouthier, Matthias
4
Hapsari, Raditha
4
Hussein, Ananda Sabil
4
Hyken, Shep
4
Izogo, Ernest Emeka
4
Jaiyeoba, Olumide Olasimbo
4
Keiningham, Timothy
4
Kreutzer, Ralf T.
4
Körnert, Jan
4
Mittal, Divya
4
Russo, Ivan
4
Spiller, Achim
4
Toufaily, Elissar
4
Verhoef, Peter C.
4
Wolf, Cornelia
4
Agnihotri, Raj
3
Agrawal, Shiv Ratan
3
Anber Abraheem Shlash Mohammad
3
Athanasopoulou, Pinelopi
3
Auruškevičienė, Viltė
3
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Institution
All
Springer Fachmedien Wiesbaden
18
Munich Business School
10
Nomos Verlagsgesellschaft
4
Verlag Dr. Kovač
4
GABAL-Verlag GmbH
3
Logos Verlag Berlin
3
Siauliai University
3
Vytautas Magnus University
3
W. Kohlhammer GmbH
3
epubli GmbH
3
Books on Demand GmbH <Norderstedt>
2
C.E.P.R. Discussion Papers
2
Edward Elgar Publishing
2
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
2
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Faculteit Economie en Bedrijfskunde, Universiteit Gent
2
HAL
2
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
National Bureau of Economic Research
2
Springer Gabler <Firma>
2
Technische Universität Dresden
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Autohaus Buch und Formular
1
Berkeley Electronic Press
1
BusinessVillage GmbH
1
Center for Service Excellence
1
Center for Urban & Real Estate Management <Zürich>
1
Christian-Albrechts-Universität zu Kiel
1
Departemen Manajemen dan Bisnis, Fakultas Ekonomi
1
Department of Economics and Business, Universitat Pompeu Fabra
1
Dpunkt.Verlag <Heidelberg>
1
Duesseldorf University of Applied Sciences
1
Eberhard Karls Universität Tübingen
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Association of Agricultural Economists - EAAE
1
European Business School <Oestrich-Winkel>
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
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Published in...
All
Journal of retailing and consumer services
51
Journal of business research : JBR
26
SpringerLink / Bücher
20
The service industries journal
18
Journal of hospitality marketing & management
16
Cogent business & management
15
Springer eBook Collection
14
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Cogent Business & Management
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Munich Business School Working Paper
9
The journal of services marketing
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
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Source
All
ECONIS (ZBW)
1,477
RePEc
160
BASE
51
EconStor
46
USB Cologne (business full texts)
42
USB Cologne (EcoSocSci)
26
Other ZBW resources
9
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Date (oldest first)
1091
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
1092
Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai
;
Thai, Vinh V.
;
Wong, Yiik Diew
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 912-926
Persistent link: https://www.econbiz.de/10011581248
Saved in:
1093
Selling the brand story : social and business innovation in a one for one® business model
Radclyffe-Thomas, Natascha
;
Roncha, Ana
- In:
Multi-channel marketing, branding and retail design : …
,
(pp. 73-98)
.
2016
Persistent link: https://www.econbiz.de/10011582598
Saved in:
1094
Study on consumer perception & brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
1095
Samsung nation : a gamified experience
Harwood, Tracy
;
Garry, Tony
- In:
The business of gamification : a critical analysis
,
(pp. 122-143)
.
2016
Persistent link: https://www.econbiz.de/10011563157
Saved in:
1096
Online engagement in investments of online travel agencies : a game-theoretic approach
Zheng, Xiabing
;
Guo, Xiaolong
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
3
,
pp. 256-265
Persistent link: https://www.econbiz.de/10011563213
Saved in:
1097
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
1098
Enhancing
customer
loyalty
: critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
1099
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
1100
Increasing
customer
loyalty
and customer intimacy by improving the behavior of employees
Waal, André de
;
Heijden, Béarice van der
- In:
Journal of strategy and management
9
(
2016
)
4
,
pp. 492-510
Persistent link: https://www.econbiz.de/10011642064
Saved in:
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