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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Service quality"
~subject:"Bank marketing"
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Search: subject:"Customer relationship management"
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Service quality
Bank marketing
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
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20
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Harrison, Tina
2
Abu-Salim, Taghreed
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Ansell, Jake
1
Atorough, Peter
1
Barari, Mojtaba
1
Bergeron, Jasmin
1
Brun, Isabelle
1
Coltman, Tim
1
Crowe, Joe
1
Durkin, Mark
1
Eriksson, Kent
1
Fernandes, Teresa
1
Fortin, Annick
1
Furrer, Olivier
1
Heinonen, Kristina
1
Komulainen, Hanna
1
Ladhari, Ines
1
Ladhari, Riadh
1
Laroche, Michel
1
Lindsay, Valerie
1
Liu, Tsung-Chi
1
Makkonen, Hannu
1
Martins Silva, Marta
1
McNally, Regina C.
1
Menon, Kalyani
1
Mukerjee, Kaushik
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
Onyia, Okey Peter
1
Proença, João F.
1
Rajaobelina, Lova
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Salazar, Maria Teresa
1
Salem, Heba
1
Samad, Sarminah
1
Sarel, Dan
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
182
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
99
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
49
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
The TQM journal : the international review of organizational improvement
30
Cogent business & management
29
Tourism management : research, policies, practice
29
The international journal of bank marketing : IJBM
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Psychology & marketing
18
International journal of quality & reliability management
17
Gabler Edition Wissenschaft
16
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
20
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
3
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
4
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
5
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
6
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
7
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
8
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
9
Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh
;
Souiden, Nizar
;
Ladhari, Ines
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 111-124
Persistent link: https://www.econbiz.de/10009385061
Saved in:
10
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
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