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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Service quality"
~subject:"Kundenwert"
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Search: subject:"Customer relationship management"
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Service quality
Kundenwert
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
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8
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Article
16
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16
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16
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English
16
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Abu-Salim, Taghreed
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Atorough, Peter
1
Barari, Mojtaba
1
Bergeron, Jasmin
1
Breur, Tom
1
Brun, Isabelle
1
Fortin, Annick
1
Furrer, Olivier
1
Graf, Albert
1
Harrison, Tina
1
Heinonen, Kristina
1
Komulainen, Hanna
1
Ladhari, Ines
1
Ladhari, Riadh
1
Laroche, Michel
1
Lindsay, Valerie
1
Liu, Tsung-Chi
1
Maas, Peter
1
Makkonen, Hannu
1
Mukerjee, Kaushik
1
Murthi, B. P. S.
1
Onyia, Okey Peter
1
Pérez, Andrea
1
Rajaobelina, Lova
1
Rasheed, Abdul M. A.
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Rodríguez del Bosque, Ignacio A.
1
Salem, Heba
1
Samad, Sarminah
1
Shams, Ghazal
1
Souiden, Nizar
1
Steffes, Erin M.
1
Wu, Li-Wei
1
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
202
Journal of business research : JBR
149
International journal of hospitality management
128
The journal of services marketing
105
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
51
Services marketing quarterly
51
Service business
46
Journal of service management
45
Journal of travel and tourism marketing
45
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Tourism management : research, policies, practice
35
Cogent business & management
34
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of marketing
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
Journal of service research
28
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The journal of business & industrial marketing
25
International journal of electronic customer relationship management : IJECRM
24
Managing service quality : MSQ ; an international journal
24
Gabler Edition Wissenschaft
23
International journal of services and operations management
23
Total quality management & business excellence
23
Journal of air transport management
22
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
Technological forecasting & social change : an international journal
19
International journal of productivity and quality management : IJPQM
18
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ECONIS (ZBW)
16
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
3
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
4
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
5
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
6
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
7
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
8
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
9
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
10
What price loyalty? : a fresh look at loyalty programs in the credit card industry
Murthi, B. P. S.
;
Steffes, Erin M.
;
Rasheed, Abdul M. A.
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 5-13
Persistent link: https://www.econbiz.de/10009161454
Saved in:
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