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~isPartOf:"Journal of business research : JBR"
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Search: subject:"Customer satisfaction"
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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
151
Konsumentenverhalten
151
Beziehungsmarketing
143
Dienstleistungsqualität
143
Relationship marketing
143
Service quality
143
Beschwerdemanagement
47
Complaint management
47
Satisfaction
42
Customer service
36
Kundenservice
36
Emotion
27
Brand image
26
Brand management
26
Markenführung
26
Markenimage
26
Service failure
24
Arbeitszufriedenheit
23
Job satisfaction
23
Viral marketing
20
Virales Marketing
20
Online retailing
19
Online-Handel
19
Service recovery
19
Dienstleistungssektor
18
Einzelhandel
18
Retail trade
18
Service industry
18
Customer experience
16
Lieferantenmanagement
16
Loyalty
16
Supplier relationship management
16
Customer integration
14
Kundenintegration
14
Social Web
14
Social web
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Holiday behaviour
13
Urlaubsverhalten
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4
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299
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301
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2
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English
301
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Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Krishen, Anjala S.
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
2
Eisend, Martin
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Guo, Lin
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
2
Hosany, Sameer
2
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Journal of business research : JBR
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
International Journal of Bank Marketing
109
European Journal of Marketing
108
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
80
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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ECONIS (ZBW)
301
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1
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10
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301
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
3
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
4
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
5
When injured product users may also stay satisfied : a macro-level analysis
Vaid, Shashank
;
Donthu, Naveen
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014302555
Saved in:
6
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
7
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
8
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
9
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
10
A goal-driven framework for compliance-dependent services : pathways to
customer
satisfaction
and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
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