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~person:"Chase, Richard B."
~person:"Gebauer, Heiko"
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Search: subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
12
Service management
12
Bundling strategy
6
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5
Dienstleistungssektor
5
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1997-2004
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Chase, Richard B.
Gebauer, Heiko
Bruhn, Manfred
65
Hadwich, Karsten
34
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Pepels, Werner
9
Edvardsson, Bo
8
Spath, Dieter
8
Hänssler, Karl Heinz
7
Johnston, Robert
7
Angelis, Jannis
6
Bieger, Thomas
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Gardini, Marco A.
6
Parry, Glenn
6
Spohrer, James C.
6
Clark, Graham
5
Fitzsimmons, Mona J.
5
Freiling, Jörg
5
Ganz, Walter
5
Grönroos, Christian
5
Harvey, Jean
5
Jacob, Frank
5
Jääskeläinen, Aki
5
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5
Laihonen, Harri
5
Lingnau, Volker
5
Macintyre, Mairi
5
Svensson, Göran
5
Aflaki, Sam
4
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4
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Journal of service management
4
The journal of business & industrial marketing
2
California management review
1
Handbook of service science ; [Vol. 1]
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of services and operations management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
12
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1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
3
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
4
The customer service solution : managing emotions, trust, and control to win your customer's business
Dasu, Sriram
;
Chase, Richard B.
-
2013
Persistent link: https://www.econbiz.de/10013469204
Saved in:
5
Service-driven manufacturing : provision, evolution and financial impact of services in industrial firms
Gebauer, Heiko
;
Ren, Guang-jie
;
Valtakoski, Aku
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10009534365
Saved in:
6
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
7
Global approaches to the service business in manufacturing companies
Kucza, Gunther
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
26
(
2011
)
7
,
pp. 472-483
Persistent link: https://www.econbiz.de/10009410790
Saved in:
8
Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko
;
Fischer, Thomas
;
Fleisch, Elgar
- In:
Journal of service management
21
(
2010
)
1
,
pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
Saved in:
9
Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B.
-
2010
Persistent link: https://www.econbiz.de/10003968677
Saved in:
10
Service orientation of organizational structures
Gebauer, Heiko
;
Pütz, Felix
;
Fischer, Thomas
;
Fleisch, …
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
2
,
pp. 103-126
Persistent link: https://www.econbiz.de/10003857824
Saved in:
1
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