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~subject:"Service quality"
~isPartOf:"International journal of business excellence"
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Search: subject:"Dienstleistungssektor"
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Service quality
Dienstleistungssektor
14
Service industry
14
Dienstleistungsqualität
5
Beziehungsmarketing
4
India
4
Indien
4
Innovation
4
Relationship marketing
4
Customer satisfaction
3
Innovation management
3
Innovationsmanagement
3
Kundenzufriedenheit
3
Arbeitszufriedenheit
2
Call centre
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Callcenter
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Firm performance
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Gender
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Geschlecht
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Job satisfaction
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Malaysia
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Performance measurement
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Performance-Messung
2
Quality management
2
Qualitätsmanagement
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Structural equation model
2
Strukturgleichungsmodell
2
Unternehmenserfolg
2
gender
2
job satisfaction
2
performance measurement
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service
2
services
2
structural equation modelling
2
trust
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AHT
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Arbeitsleistung
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English
5
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Fernando, Yudi
1
Hsu, Cheng-Se
1
Islam, Majidul
1
Karthikeyan, K.
1
Mahalakshmi, V.
1
Mekoth, Nandakumar
1
Rahman, Zillur
1
Sarmah, Bijoylaxmi
1
Sony, Michael
1
Surya Dharamdass
1
Yang, Yi-feng
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Published in...
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International journal of business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
2
An empirical evaluation of customer satisfaction and customer loyalty towards the services rendered by both private and public sector banks in Tamil Nadu
Mahalakshmi, V.
;
Karthikeyan, K.
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 233-255
Persistent link: https://www.econbiz.de/10011966957
Saved in:
3
The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 357-380
Persistent link: https://www.econbiz.de/10011734407
Saved in:
4
Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
Saved in:
5
Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se
;
Islam, Majidul
;
Yang, Yi-feng
- In:
International journal of business excellence
10
(
2016
)
2
,
pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
Saved in:
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