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~subject:"Patienten"
~person:"Russell, Roberta S."
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Patienten
Dienstleistungsqualität
4
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Health care
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Health care system
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Hospital
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medical clinics
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ordinal logistic regression
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patient experience
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waiting time
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ACA
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Patient satisfaction surveys
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Quality
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factor analysis
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healthcare service quality
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Russell, Roberta S.
Siciliani, Luigi
8
Finkelstein, Amy
6
Liu, Nan
6
Palumbo, Rocco
5
Stolze, Henning
5
DeLeire, Thomas C.
4
Gentzkow, Matthew Aaron
4
Lavetti, Kurt
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Quan Hoang Vuong
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Sauré, Antoine
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Williams, Heidi
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Ziebarth, Nicolas R.
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Bridges, John
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Buttorff, Christine
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Costanza, Francesca
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Das, Jishnu
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Fabbri, Daniele
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Fredendall, Lawrence D.
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Geng, Na
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Groothuis-Oudshoorn, Karin
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Guiry, Michael
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Johnson, Dana M.
3
McAlearney, Ann Scheck
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Nagase, Keisuke
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Nicholson, Sean
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Oliveira, Pedro
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Robone, Silvana
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Schneider, Udo
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Schäfer, Christian
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Vuong, Quan Hoang
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Akareem, Husain Salilul
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Annarumma, Carmela
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Aravena, José M.
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Arnold, Norbert
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Astuti, Herni Justiana
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Quality management journal : QMJ
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
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ECONIS (ZBW)
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The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
2
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
3
Patient perceptions of quality : analyzing patient satisfaction surveys
Russell, Roberta S.
;
Johnston, Dana M.
;
White, Sheneeta W.
- In:
International journal of operations & production …
35
(
2015
)
8
,
pp. 1158-1181
Persistent link: https://www.econbiz.de/10011449453
Saved in:
4
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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